Mercy Kyuma

Human Resources & Talent Acquisition Specialist

Nairobi, Kenya

#OpenToWork

About

Results-driven and tech-savvy HR Generalist with 4+ years of hands-on experience driving full-lifecycle recruitment, remote HR operations, and employee engagement frameworks. Proven track record managing end-to-end recruitment pipelines—from targeted candidate sourcing and structured screening to high- readiness onboarding. Expert at maintaining data integrity within HR databases and HRIS platforms, ensuring strict compliance with Kenyan Labor Laws and data protection standards. Adept at coordinating impactful training sessions, running structured performance cycles, and reinforcing positive employee relations within dynamic hybrid and remote teams.

What I'm looking for

Virtual Assistant,Payroll Management, HR Assistant, HR Administration, Customer Success, Customer Support, Talent Management, Talent Recruitment, Administration, Business Management, Team Management, Performance Management, Compliance, Operations and Support

Experience

DigitalQatalyst

HR Generalist / HR Analyst

DigitalQatalyst

Jan 2025 – Present

End-to-End Recruitment: Managed full-cycle talent pipelines for over 50 strategic placements, driving job postings, candidate sourcing via LinkedIn Recruiter/social channels, screening, and panel interviews. Onboarding & Integration: Designed and executed structured onboarding frameworks for all new hires, achieving 100% Day-1 organizational readiness and accelerating time-to-productivity. Database & Compliance Management: Maintained high-accuracy employee records and HR databases, guaranteeing zero compliance gaps with Kenyan labor laws and data protection acts. Performance Tracking: Conducted comprehensive performance management cycles for 100+ multi- functional employees, tracking KPIs and reporting analytical insights with a 95% cycle completion rate. Payroll Validation: Partnered with the Finance division to validate payroll eligibility, statutory deductions, and compliance frameworks for PAYE, NHIF, and NSSF submissions. Training Coordination: Collaborated directly with department heads to actively evaluate skill gaps, planning and administering structured professional development programs.

LinkedIn RecruiterHRISPerformance Management
We Are Oasis

Back Office Specialist / Virtual Assistant

We Are Oasis

Feb 2024 – Oct 2025

HR Operations Support: Streamlined remote administrative workflows and corporate file management systems, protecting sensitive employee records with maximum confidentiality. Candidate & Employee Engagement: Governed talent outreach, candidate communication paths, and active engagement touchpoints, reinforcing a highly professional brand reputation. Data Administration: Maintained internal CRM systems and employment databases with high fidelity, generating accurate metric reports for executive operational reviews.

HR OperationsCRM SystemsData Administration

Education Facilitator & Records Coordinator

USAID Tumikia Mtoto – Cheer Up Program

Aug 2021 – Jan 2024

Records Transformation: Systematized program document tracking for a highly regulated, USAID-funded community framework, triggering a 60% reduction in tracking errors and improving compliance readiness. Stakeholder Alignment: Coordinated reporting lines between field program supervisors and localized external community stakeholders to guarantee accurate real-time data logs.

Document TrackingComplianceStakeholder Coordination
Premier Audio Visual Ltd

HR & Administrative Assistant

Premier Audio Visual Ltd

Oct 2022 – Jan 2024

Recruitment Coordination: Supported targeted departmental hiring tracks by publishing advertisements, filtering applicants, coordinating schedules, and maintaining candidate pipelines. Database Modernization: Overhauled the company’s internal legacy HR data storage and folder architecture, drastically improving information accessibility, file accuracy, and audit compliance. Induction Programs: Directed comprehensive workplace orientation sessions, embedding policy clarity, safety compliance, and corporate culture guidelines for joining personnel.

Recruitment CoordinationDatabase ManagementInduction Programs

Education

Parklands Arya Girls High School

Parklands Arya Girls High School

Kenya Certificate of Secondary Education (KCSE)

THE NAIROBI NATIONAL POLYTECHNIC

THE NAIROBI NATIONAL POLYTECHNIC

Diploma · Human Resource Management

Certifications

Certificate in Leadership

Young African Leaders Initiative (YALI) Regional Leadership Center

2023 – No expiry

Registered Member (In Progress)

Institute of Human Resource Management (IHRM Kenya)

Skills

Virtual AssistantPerformance TrackingTraining CoordinationRecruitmentPayroll AdministrationCustomer SuccessTalent RecruitmentHuman ResourcesCustomer Service

Languages

English (Full professional proficiency)Swahili (Native or bilingual proficiency)