Michael Gamble

Michael Gamble

Customer service agent

Columbus, United States

#OpenToWork

About

Dependable, courteous, and adaptable professional with vast experience in retail management and inventory control. Proven history of enhancing customer satisfaction and streamlining operations. Skills Overview Customer Service Point-of Sale Supervisory Inventory Stocking Safety and Sanitation Professional Work Experience Dollar General Columbus, OHAssistant Manager April 2023 – July 2024 Generated and approved payroll checks to ensure personnel were paid on time and treated equitably Organized store inventory and kept adequate supplies of necessary items on hand Supervised and trained staff to ensure procedures, policies, and safety standards were always followed Prepared monthly sales reports; secured purchase orders and materials needed for inventory Managed cash drawers and noted transactions at the store level on the sales register Lead Key Holder April 2021 – April 2023 Promoted excellent customer service and selling culture by answering questions and helping guests Maintained accurate knowledge of products and stayed informed of current advertisements/promotions Collaborated with the assistant store manager and store manager to find ways of improving metrics Completed all sales transactions correctly and efficiently, properly tallied POS registers Performed opening and closing procedures, following Dollar General set standards, policy, and procedures Children’s of Alabama Birmingham, AL Senior Storeroom Attendant May 2017 – April 2021 Retrieved, inspected, sorted, labeled, and stored incoming shipments of supplies, materials, and equipment Verified accuracy of purchase orders and packing slips while noting discrepancies/damages Developed precise records of inventory and stock levels using inventory management software Organized and cleaned storeroom, making sure all items were stored in a safe and accessible manner Collaborated with other departments to fulfill supply requests and prompt delivery of items Walmart Birmingham, ALNight Stocking, Sales, and Maintenance Associate February 2015 – March 2017 Accomplished inventory accuracy using inventory management system; completed bin audits Removed damaged or out-of-date goods; set-up, cleaned, and organized product displays Received and stocked merchandise throughout the facility; organized and maintained backroom Ensured inventory flow process by monitoring the unloading of trucks and processing of freight Provided excellent customer service by warmly greeting guests; used cash register to process payments

What I'm looking for

An entry level part time position in customer service, call center, front desk receptionist. I’m a hard worker and willing to learn.

Experience

Dollar General

Assistant Manager

Dollar General

Apr 2021 – Jul 2024

Promoted excellent customer service and selling culture by answering questions and helping guests Maintained accurate knowledge of products and stayed informed of current advertisements/promotions Collaborated with the assistant store manager and store manager to find ways of improving metrics Completed all sales transactions correctly and efficiently, properly tallied POS registers Performed opening and closing procedures, following Dollar General set standards, policy, and procedures

PayrollInventory ManagementCash RegisterCustomer ServicePoint-of-SaleSales Transactions
Children’s of Alabama

Senior Storeroom Attendant

Children’s of Alabama

May 2017 – Apr 2021

Retrieved, inspected, sorted, labeled, and stored incoming shipments of supplies, materials, and equipment Verified accuracy of purchase orders and packing slips while noting discrepancies/damages Developed precise records of inventory and stock levels using inventory management software Organized and cleaned storeroom, making sure all items were stored in a safe and accessible manner Collaborated with other departments to fulfill supply requests and prompt delivery of items

Inventory ManagementPurchase OrdersStocking
Walmart

Night Stocking, Sales, and Maintenance Associate

Walmart

Feb 2015 – Mar 2017

Accomplished inventory accuracy using inventory management system; completed bin audits Removed damaged or out-of-date goods; set-up, cleaned, and organized product displays Received and stocked merchandise throughout the facility; organized and maintained backroom Ensured inventory flow process by monitoring the unloading of trucks and processing of freight Provided excellent customer service by warmly greeting guests; used cash register to process payments

Inventory ManagementStockingCash Register

Education

Whetstone High School

Whetstone High School

High School Diploma

Skills

Safety and SanitationStockingInventorySupervisoryPoint-of SaleCustomer Service

Languages

English (Professional working proficiency)