Michael Gamble
Customer service agent
Columbus, United States
#OpenToWork
About
Dependable, courteous, and adaptable professional with vast experience in retail management and inventory control. Proven history of enhancing customer satisfaction and streamlining operations.
Skills Overview
Customer Service
Point-of Sale
Supervisory
Inventory
Stocking
Safety and Sanitation
Professional Work Experience
Dollar General Columbus, OHAssistant Manager April 2023 – July 2024
Generated and approved payroll checks to ensure personnel were paid on time and treated equitably
Organized store inventory and kept adequate supplies of necessary items on hand
Supervised and trained staff to ensure procedures, policies, and safety standards were always followed
Prepared monthly sales reports; secured purchase orders and materials needed for inventory
Managed cash drawers and noted transactions at the store level on the sales register
Lead Key Holder April 2021 – April 2023
Promoted excellent customer service and selling culture by answering questions and helping guests
Maintained accurate knowledge of products and stayed informed of current advertisements/promotions
Collaborated with the assistant store manager and store manager to find ways of improving metrics
Completed all sales transactions correctly and efficiently, properly tallied POS registers
Performed opening and closing procedures, following Dollar General set standards, policy, and procedures
Children’s of Alabama Birmingham, AL Senior Storeroom Attendant May 2017 – April 2021
Retrieved, inspected, sorted, labeled, and stored incoming shipments of supplies, materials, and equipment
Verified accuracy of purchase orders and packing slips while noting discrepancies/damages
Developed precise records of inventory and stock levels using inventory management software
Organized and cleaned storeroom, making sure all items were stored in a safe and accessible manner
Collaborated with other departments to fulfill supply requests and prompt delivery of items
Walmart Birmingham, ALNight Stocking, Sales, and Maintenance Associate February 2015 – March 2017
Accomplished inventory accuracy using inventory management system; completed bin audits
Removed damaged or out-of-date goods; set-up, cleaned, and organized product displays
Received and stocked merchandise throughout the facility; organized and maintained backroom
Ensured inventory flow process by monitoring the unloading of trucks and processing of freight
Provided excellent customer service by warmly greeting guests; used cash register to process payments
What I'm looking for
An entry level part time position in customer service, call center, front desk receptionist. I’m a hard worker and willing to learn.
Experience
Assistant Manager
Dollar General
Apr 2021 – Jul 2024
Promoted excellent customer service and selling culture by answering questions and helping guests Maintained accurate knowledge of products and stayed informed of current advertisements/promotions Collaborated with the assistant store manager and store manager to find ways of improving metrics Completed all sales transactions correctly and efficiently, properly tallied POS registers Performed opening and closing procedures, following Dollar General set standards, policy, and procedures
PayrollInventory ManagementCash RegisterCustomer ServicePoint-of-SaleSales Transactions
Senior Storeroom Attendant
Children’s of Alabama
May 2017 – Apr 2021
Retrieved, inspected, sorted, labeled, and stored incoming shipments of supplies, materials, and equipment Verified accuracy of purchase orders and packing slips while noting discrepancies/damages Developed precise records of inventory and stock levels using inventory management software Organized and cleaned storeroom, making sure all items were stored in a safe and accessible manner Collaborated with other departments to fulfill supply requests and prompt delivery of items
Inventory ManagementPurchase OrdersStocking
Night Stocking, Sales, and Maintenance Associate
Walmart
Feb 2015 – Mar 2017
Accomplished inventory accuracy using inventory management system; completed bin audits Removed damaged or out-of-date goods; set-up, cleaned, and organized product displays Received and stocked merchandise throughout the facility; organized and maintained backroom Ensured inventory flow process by monitoring the unloading of trucks and processing of freight Provided excellent customer service by warmly greeting guests; used cash register to process payments
Inventory ManagementStockingCash Register
Education
Whetstone High School
High School Diploma
Skills
Safety and SanitationStockingInventorySupervisoryPoint-of SaleCustomer Service
Languages
English (Professional working proficiency)