About
Versatile Virtual Assistant, Technical Support Specialist, and Customer Support Professional with 5+ years of experience supporting customers, executives, merchants, and business operations across telecom, healthcare, SaaS, e-commerce, and remote work environments.
Skilled in executive administration, calendar management, client communications, technical troubleshooting, Shopify support, recruitment coordination, lead research, and operational support.
Maintained 90-100% QA scores throughout multiple customer-facing roles and achieved 90% CSAT while supporting Shopify merchants across multiple SaaS applications.
Recognized for handling high-volume workloads, adapting quickly to changing priorities, and delivering reliable support in fast-paced remote environments.
What I'm looking for
I am looking for a long-term remote opportunity where I can contribute my experience in customer support, technical support, virtual assistance, and operations. I enjoy roles that involve problem-solving, organization, communication, and helping businesses run efficiently. I am particularly interested in positions involving administrative support, customer success, operations coordination, and SaaS or e-commerce support, where I can continue to learn, grow, and make a meaningful impact.
Experience
Shopify Technical Support Specialist
The Support Heroes
May 2025 – May 2026
• Resolved 30+ technical support cases daily across 4 Shopify applications while maintaining a 90% customer satisfaction rating.• Supported 3-5 merchants simultaneously during peak periods, troubleshooting application, storefront, and integration-related issues through chat and ticket channels.• Performed HTML and JSON modifications to resolve configuration, theme, and app-related concerns.• Consistently exceeded service benchmarks by maintaining response times approximately 2 minutes faster than required AHT targets.
Shopify SupportHTMLJSON
Creative Solutions Assistant (Executive Assistant)
Magic
Mar 2025 – Aug 2025
• Supported executives and business leaders with calendar management, interview scheduling, vendor coordination, and administrative operations.• Coordinated recruitment workflows, including candidate screening, interview bookings, follow-ups, and hiring communications.• Managed billing-related tasks, executive requests, and cross-functional administrative projects while maintaining accuracy and confidentiality.• Adapted to changing business priorities and supported multiple operational functions in a fast-paced remote environment.
Calendar ManagementRecruitment CoordinationAdministrative Support
Virtual Assistant
Proclick / Cubicles
Jan 2023 – Nov 2024
• Managed 60-90 daily outbound and follow-up calls supporting business owners, executives, and real estate professionals.• Conducted lead generation, market research, and property research activities to support business development initiatives.• Maintained spreadsheets, organized business records, and created Canva-based marketing and operational materials.• Coordinated appointments, handled administrative requests, and provided executive and personal assistance across multiple client accounts.
Lead GenerationSpreadsheet ManagementClient Communication
Customer Service Representative
LBOS
Nov 2021 – Nov 2022
•Handled 50-80 customer calls daily while maintaining 90-100% quality assurance scores.• Resolved billing, account, and service-related concerns through phone, chat, and email channels.• Maintained positive customer feedback and high customer satisfaction through effective issue resolution.
• Performed administrative and back-office support tasks while meeting service-level targets• Maintained 90-100% QA performance while delivering accurate and timely customer solutions.• Assisted customers with account inquiries, service concerns, and technical troubleshooting.
Customer SupportTechnical TroubleshootingPhone Support
Education
UTEL University
Organizational Psychology
2025
Certifications
Executive Assistant Training Certificate
Magic
2025 – No expiry
Skills
Problem SolvingTime ManagementAttention to DetailProject CoordinationCanvaShopify SupportMicrosoft Office 365Google WorkspaceTicket ManagementLive Chat SupportCRM ManagementResearch and DocumentatioData EntryAppointment SchedulingCalendar ManagementEmail ManagementAdministrative SupportVirtual AssistanceTechnical SupportCustomer Support
Languages
English (Full professional proficiency)Filipino (Native or bilingual proficiency)
