Mirjam Ilves

Responsible for daily operation and maintenance of 4–5 high-complexity clinical analyzers, ensuring continuous workflow, troubleshooting, and quality control. ■ Operated and maintained 4–5 high-complexity clinical analyzers to ensure continuous workflow and reliable test output, handling troubleshooting and routine maintenance. ■ Trained and mentored new staff and interns, developing and delivering structured training programs covering analyzer operation, maintenance, quality control, and safety requirements. ■ Organized and supervised short-term practical placements by creating schedules, assigning tasks, and assessing trainee competencies to support workforce readiness. ■ Operated an additional specialized analyzer used by only one senior colleague and myself, managing its low-volume, complex sample runs and associated quality-control documentation. ■ Streamlined sample processing and quality-control documentation by coordinating laboratory workflow and resolving process issues to maintain testing accuracy and timeliness.

West Tallinn Central Hospital

■ Performed venipuncture and processed clinical samples during a short-term placement, following clinic protocols for accurate labeling, handling, and timely transfer to the laboratory.

Merimetsa Health Centre

Laboratory technician in the infectious diseases laboratory. Completed a full practical placement with subsequent job offer. ■ Performed environmental microbiology water analyses and completed practicum competencies, maintaining a detailed logbook of procedures and required trainings. ■ Completed a full practical placement and internal training across infectious- diseases laboratory sections; a job offer followed the placement.

Health Board of Estonia (Terviseamet)

Provided daily care for clients in the dementia ward and special-care unit, including feeding, medication administration, and assistance with daily activities. ■ Provided daily personal care, medication assistance, and support with activities of daily living to residents in the dementia and special-needs unit, focusing on dignity and safety. ■ Engaged residents with organized activities to promote social interaction and cognitive stimulation. ■ Reason for leaving: workload and client complexity exceeded long-term stress tolerance due to staff shortages.

Benita Kodu AS (Villa Benita)

Organizing and maintaining daily office routines. ■ Assisted managers with administrative tasks and prepared invoices to support timely billing and financial processing. ■ Managed legal documents and correspondence to maintain organized office records and support departmental workflows. ■ Reason for leaving: structural changes and redundancy due to COVID-19.

Rödl & Partner Law Firm / Rödl & Partner Audit

■ Managed document workflows, travel arrangements, and record keeping to support efficient departmental operations. ■ Performed archiving and internal-communications tasks to maintain organized records and support coordination across teams.

Estonian Department of Foreign Affairs

Assisted with office management, project filing, and document preparation for road design projects; supported ISO-standard documentation. ■ Managed office and project filing and prepared documentation according to ISO standards to support road design workflows. ■ Assisted with road-design tasks and AutoCAD support for project teams. Reason for leaving: redundancy.

Teedeprojekt OÜ

Medical Assisting — MedCerts

MedCerts

Basics to Medicines

University of Tartu

Certified Phlebotomist

Tallinn Health Care College

Basic Course in Healthcare Laboratory Work

PracticeGate OÜ

First Aid Provider Training

PracticeGate OÜ

Occupational Health and Safety

Koolitusveeb OÜ