About
Results-driven Sales Team Leader with 4+ years of experience specializing in banking products, sales operations, and high- volume customer service. Proven track record of directing multi-functional teams (up to 27 members), driving aggressive credit card customer acquisition, and consistently exceeding monthly performance milestones. Skilled in implementing data- driven sales strategies, tracking core KPIs, and deploying targeted representative coaching frameworks to structurally optimize conversion rates, regulatory compliance, and workplace productivity.
What I'm looking for
I am seeking a leadership opportunity in sales or operations where I can apply my experience in managing teams, driving customer acquisition, improving service delivery, and achieving performance targets. I am especially interested in roles within banking, fintech, customer operations, or business process management organizations that value performance, accountability, and team development.
Experience
Sales Team Leader – Banking Products
Derby Financial Brokers
Apr 2025 – Mar 2026
Led a team of 15 sales representatives specializing in direct credit card acquisition and active portfolio development.
Formulated and executed targeted sales strategies that accelerated customer acquisition metrics and expanded portfolio growth.
Monitored daily individual KPIs, providing structured performance coaching to optimize conversion rates and representative output.
Enforced absolute compliance with Central Bank regulations and internal banking policies while protecting service quality.
Credit Card SalesKPI MonitoringBanking Regulations
Assistant Team Leader – Operations
Technotask Business Solutions Pvt Ltd
Oct 2021 – Dec 2024
Spearheaded a 27-member customer service delivery team, establishing clear accountability to consistently exceed SLA metrics.
Designed and integrated process improvement initiatives that reduced inquiry response times and boosted operational efficiency.
Orchestrated customized functional training programs to upskill staff competencies and structurally lower team attrition rates.
Resolved high-tier client escalations strategically, protecting brand reputation and sustaining superior customer satisfaction scores.
WorkflowsCoachingPIP ImplementationProcess OptimizationSLA ComplianceEscalation Resolution
Education
BNCS College of Commerce and Business Management
Bachelor of Business Administration (BBA)
2024
GOVT PU College Commerce
2021
Skills
Internal PoliciesCompliance AuditsBanking RegulationsService ExcellenceEscalation ResolutionCRMWorkflowsSLA ComplianceProcess OptimizationPIP ImplementationCoachingKPI MonitoringAccountabilityMentoringTeam ManagementPortfolio GrowthCredit Card Sales
Languages
English (Professional working proficiency)
