About
Dynamic and result-oriented E-commerce Operations and Merchant Support professional with 7 years of extensive experience in tech-driven international and domestic companies.
Proven expertise of 3+ years in high-volume Catalog & Menu Management for global merchants on the DoorDash platform at TaskUs.
Highly adept at navigating backend e-commerce dashboards, managing product databases, and resolving merchant queries via high-quality text channels (Chat & Email).
Possesses exceptional written English skills, a strong sense of merchant empathy, and a deep understanding of digital store operations, making me highly suitable for driving merchant success at Shopify.
What I'm looking for
I am looking for a job matching with my job experience
Experience
Senior Executive – E-commerce Menu Catalog & Merchant Operations (DoorDash)
TaskUs India
Present
Managed end-to-end digital storefront configurations, menu updates, and product catalog accuracy for thousands of international DoorDash merchants.
Utilized Salesforce (SFDC) and THQ daily to track, troubleshoot, and resolve high-volume merchant tickets and backend platform errors via text-based support channels.
Partnered directly with international business owners to optimize their digital catalogs, ensuring correct pricing, category listing, and seamless visual layouts.
Collaborated heavily with global, cross-functional remote teams via Slack to maintain high data accuracy and meet strict Service Level Agreements (SLAs).
SalesforceTHQSlack
Customer Support Executive (International/Domestic)
Teleperformance India
Handled high-quality written support for global clients, building foundational expertise in technical troubleshooting, active listening, and metric-driven execution.
Technical TroubleshootingCustomer SupportWritten Communication
Operations & Support Specialist
Swiggy India (Bundl Technologies)
Coordinated daily backend adjustments for restaurant partners, ensuring real-time digital menu accuracy, active store listings, and operational flow.
Troubleshot platform configuration errors to ensure a frictionless transition from merchant catalog changes to the consumer interface.
Platform ConfigurationMenu AccuracyOperational Flow
Education
Jammu and Kashmir State Board of School Education (JKBOSE)
Commerce Stream
Skills
Platform ConfigurationData AccuracyDigital Store OperationsRemote Work DisciplineFirst-Contact ResolutionEscalation HandlingTroubleshootingEmail SupportChat SupportTechnical SupportCustomer SupportInventory Quality ControlMenu OptimizationCatalog ManagementMerchant SupportE-commerce OperationsSlackTHQSalesforce
Languages
English (Professional working proficiency)
