Mitali Gujrati

Managing Director’s calendar, planning and organizing meetings, preparation of MOMs, providing assistance with travelling arrangements, maintaining important documentations and records, preparation of reports, project follow- ups, administrative assistance and personal assistance.

Answering customer queries, resolving escalations, improving satisfaction, and providing operational advice.

Created and implemented strategies for better departmental output, handled escalations, maintained records, led customer service, and ensured smooth operations. Developed administrative protocols, managed correspondence, improved efficiency, trained and supervised staff, monitored KRA, KPI, SLA and provided HR assistance.

Handled customer care and assisted the administration department.

Providing comprehensive administrative support to senior executives, preparing MOMs, scheduling meetings, project follow ups, documentation maintenance and handling correspondences. Preparation and creation of reports, e-mails drafting and other documents as required by senior leadership. Making travel and accommodation arrangements; handling of confidential information with discretion and professionalism. Organizing and maintaining office filing systems, ensuring all documents are properly stored and easily accessible. Managing day-to-day office operations, ensuring a smooth workflow and assisted in meeting preparations, including agenda creation, note-taking, and follow-ups. Responsible for collection of data, preparation of reports, analyzing the ways of upgradation of the processes. Provided contribution to teams’ effort by accomplishing related results as required. Assisted in recruitment and monitored training. Ensured following-up the process till a project is completed. Planned and ensured implementation of overall operations monitoring KRA, KPI and SOP; reported to Directors, assisted in Social Media campaigning and maximized customer operational performance by providing help desk resources and technical advice. Improved customer service quality results by conducting surveys and studying, evaluating, and re-designing processes, establishing and communicating service metrics; monitoring and analyzing results. Contributed customer service information and recommendations to strategic plans and reviews. Audited customer service procedures and trends and determined system improvements as well as customer service requirements by maintaining contact with clients; managed correspondence and communications internally and externally to foster strong relationships with stakeholders.