Customer Support Specialist | High‑Volume Case Handling & Precise Documentation
Wayne, MI, United States
✦ Support and operations professional with proven success in customer service, production, construction, and digital solutions. Recognized for problem-solving, clear communication, and efficient multi-system navigation. Fast learner and team player with a strong interest in financial markets and practical applications of new technology. Core Competencies ✦ Customer Support • Case Resolution • Effective Communication • De‑escalation • Root‑Cause Identification • Pattern Recognition • Data Interpretation • Risk/Fraud Awareness • Market Research • Documentation Accuracy • Process Ownership • Design • Branding • UX Structure • Social & Digital Advertising
I’m looking for customer service or operations roles where clear communication, strong judgment, and sharp time management matter. I work well in fast environments and keep priorities organized without constant direction. I’m interested in Customer Support Specialist, Operations Coordinator, Marketplace Support, Logistics Coordinator, and Risk & Fraud Support roles.
Inch Memorials
♦ Consistently meet strict production schedules and daily quotas, supporting uninterrupted operations. ♦ Operate forklifts and coordinate material movement to optimize workflow. ♦ Maintain a hazard-free yard through regular equipment checks and organization. ♦ Assist with quality inspections, identifying and addressing defects to uphold product standards.
Angi Ads
♦ Achieved monthly sales goals through proactive outreach and structured follow-up. ♦ Recognized for strong customer retention by clearly explaining platform features and aligning solutions with client needs. ♦ Built trust with providers through honest assessments of business alignment. ♦ Supported teammates with accurate information and realistic expectations.
Williams Sonoma, Inc.
♦ Resolved complex cases including damage claims, lost items, returns, replacements, and repairs. ♦ Analyzed order histories and delivery patterns to identify root causes and prevent repeat issues. ♦ Coordinated with delivery centers and suppliers to correct discrepancies and delays. ♦ Provided accurate guidance on furniture durability, materials, and installation rooted in real-world experience. ♦ De‑escalated high‑tension situations using calm communication and structured problem‑solving. ♦ Maintained accurate documentation across multiple systems.
Yusk Construction
♦ Worked across demo, rebuilds, and ground‑up projects, including historic Boca Grande homes. ♦ Took on higher‑responsibility tasks early; trained apprentices and coordinated daily workflow. ♦ Communicated with subcontractors to prevent workflow conflicts and keep staging, deliveries, and active tasks moving smoothly. ♦ Set up and worked from multi‑story scaffolding and walk boards during framing, window installation, and exterior restoration; operated forklifts and job‑site machinery to support crews and maintain material flow. ♦ Handled dangerous tools and sensitive tasks requiring precision and safety.
High School Diploma
