Assistant Manager | Quality Analyst | Operations Excellence Specialist
Bengaluru, India
#OpenToWorkResults-oriented Assistant Manager and Quality Analyst with 5+ years of experience in quality assurance, operations management, process optimization, customer support operations, and team leadership. Proven expertise in SOP implementation, quality auditing, RCA analysis, Lean Six Sigma methodologies, MIS reporting, and operational excellence.
Looking for a remote work from home opportunity
Cattleya Technosys Pvt. Ltd.
• Trained and managed 50+ Customer Relations Executives. • Conducted call audits and ensured SOP compliance. • Created and implemented SOPs based on customer requirements. • Generated MIS reports and operational dashboards. • Applied Lean and Six Sigma principles to improve efficiency. • Managed RCA analysis and incident resolution. • Handled customer operations and POC sites efficiently.
DIGISOL Systems Ltd.
Gained exposure to production workflows and quality standards in IT manufacturing.
NPCIL – Kaiga Generating Station
Worked on Optical Transducers, Operator Information Systems, and Digital Comparator Systems.
B.E. · Electronics & Communication Engineering
