MONICA WILKINSON

MONICA WILKINSON

Senior Executive Assistant | AI Enablement & Operations Strategist | Certified Scrum Master

McKinney, TX, United States

#OpenToWork

About

Strategic Executive Assistant with 17+ years of experience partnering with senior leaders across corporate, nonprofit, and faith based organizations. Known for anticipating executive needs, building sustainable operational systems, and bringing modern AI tools and automation into daily workflows to save time and improve accuracy. Certified Scrum Master who applies structured, milestone driven thinking to every engagement. Delivers the discretion and executive presence of a traditional EA alongside the efficiency of someone who has already integrated AI into how the work gets done.

What I'm looking for

A remote position blending Project Management, Executive Assistant, and fractional Chief of Staff responsibilities, open to any industry. Bringing 15+ years of experience, a Certified Scrum Master certification, and a versatile skill set that spans operations, executive support, and project delivery. Key elements: Remote, flexible arrangement (full-time, part-time, or contract depending on the opportunity) Project Management or Executive Assistant title (or hybrid, like Chief of Staff)

Experience

Savvy Solutions and Management LLC

Founder & Fractional AI Enablement Consultant

Savvy Solutions and Management LLC

Jan 2021 – Present

• Provide fractional AI enablement consulting to a select group of nonprofit, faith based, and corporate clients, assessing current workflows and identifying the highest leverage automation opportunities. • Integrate generative AI assistants (Claude and ChatGPT) and automation platforms (Zapier and others) into scheduling, communications, content, and reporting workflows to remove repetitive manual work. • Deliver hands on AI training to client teams, translating tool capabilities into practical daily use workflows for non technical staff and building their confidence with the technology. • Design systems, documentation, and dashboards that make adoption stick and give leaders visibility into time saved and results.

ClaudeChatGPTZapier
The Bridge Frisco

Executive Assistant & Operations Lead

The Bridge Frisco

Jan 2019 – Jan 2025

• Served as a trusted strategic partner to executive leadership, providing high level administrative and operational support to advance organizational priorities and mission impact. • Managed complex calendars, travel, meetings, and executive communications, ensuring seamless coordination across leadership, staff, board members, and external partners. • Coordinated organization wide initiatives serving 1,500+ weekly participants, aligning timelines, resources, and communication for on time execution. • Directed cross functional staff and volunteer teams of 200+, supporting onboarding, process adoption, and consistent execution. • Oversaw budgets, vendor relationships, and operational logistics, ensuring fiscal responsibility and reliable delivery.

Budget TrackingVendor ManagementWorkflow Optimization
World Vision Houston

Partner Coordinator

World Vision Houston

Jan 2017 – Jan 2019

• Managed corporate and community partnerships, including Fortune 500 organizations, using structured planning and performance tracking to increase engagement by 25%. • Coordinated executive schedules, meetings, and travel for partnership initiatives, ensuring a high touch experience for donors and stakeholders. • Developed impact reports, executive presentations, and partner communications to support leadership decision making and donor stewardship. • Maintained CRM systems and tracked engagement data to ensure accurate reporting and accountability.

CRM SystemsPerformance TrackingExecutive Scheduling
Hope City

Executive Operations Coordinator

Hope City

Jan 2014 – Jan 2017

• Provided executive level operational and administrative support to senior leadership, ensuring alignment between strategic priorities and daily execution. • Designed and implemented systems and processes that reduced project timelines by 30% and improved cross department collaboration. • Coordinated large scale events, board meetings, and leadership gatherings, overseeing logistics, vendors, and timelines. • Led recruitment, training, and onboarding for 520+ volunteers, building accountability structures and repeatable processes.

Process DesignEvent CoordinationVolunteer Training
Atlas Air

International Flight Attendant

Atlas Air

Jan 2012 – Jan 2016

• Delivered high level service and operational excellence across 36 countries in global, high pressure environments, ensuring safety, compliance, and exceptional stakeholder experience. • Trained in crisis management, conflict resolution, and stakeholder communication in high pressure, multicultural environments.

Crisis ManagementConflict ResolutionStakeholder Communication
New Breed Music

Executive Assistant (Contract)

New Breed Music

Jan 2011 – Jan 2012

• Provided direct executive support including complex scheduling, international travel coordination, communications, and operational logistics for global initiatives and live recording events.

SchedulingTravel CoordinationOperational Logistics
Solomon's Porch

Executive Assistant & Operations Manager

Solomon's Porch

Jan 2003 – Jan 2011

• Partnered with executive leadership to provide comprehensive administrative, operational, and strategic support for a growing mission driven organization. • Coordinated conferences and leadership events for 1,000+ attendees, overseeing logistics, vendors, budgets, and executive communication. • Developed operational manuals, training resources, and process documentation that standardized systems and strengthened organizational effectiveness.

Event CoordinationProcess DocumentationBudget Management

Education

Lone Star College

Lone Star College

Associate of Arts

Lamar University

Lamar University

Bachelor of Science · Psychology and Communications

Certifications

Certified Scrum Master (CSM)

Scrum Alliance

2026 – No expiry

Skills

MailchimpHoneyBookBasecampTrelloAsanaGoogle WorkspaceMicrosoft OfficeProcess DesignContract ManagementVendor ManagementBudget TrackingWorkflow OptimizationRetrospectivesBacklog RefinementSprint PlanningScrumZapierChatGPTClaude

Languages

English