Brenda Moraa Ogaro

Designed and executed targeted outreach campaigns that increased the adoption rate of online procurement tools by 18% across three assigned counties. Improved the average customer satisfaction score by 13% by resolving complex system-related challenges and streamlining the support process for county health teams. Drove a 22% improvement in supply chain reporting efficiency by analyzing user feedback from numerous health facilities and recommending key digital system enhancements. Spearheaded comprehensive stakeholder training workshops for county government health teams on new online procurement platforms, seamlessly adapting to a hybrid model during the COVID-19 pandemic to deliver both virtual and in-person sessions that ensured continuous user adoption. Organized and facilitated Continuing Medical Education (CME) forums to introduce emerging health technologies, successfully fostering an engaged community of healthcare professionals. Collaborated with cross-functional teams, including IT and Supply Chain, to troubleshoot and resolve complex customer issues, ensuring a seamless procurement experience. Established a systematic feedback loop from health facilities to management, providing actionable insights that informed service delivery improvements.

Executed community-based promotional campaigns across various territories that increased local brand engagement by 17% within the first year of implementation. Managed a portfolio of key hospital and clinic accounts, achieving a 98% client retention rate over a four-year period through proactive relationship management. Analyzed customer feedback to identify service delivery gaps, contributing to product improvements that reduced common customer complaints by 12%. Conducted comprehensive product awareness sessions and training workshops for healthcare professionals, effectively communicating product value and driving user adoption. Provided dedicated after-sales support to a wide network of distributors and clinics, ensuring all customer concerns were resolved promptly to maintain high satisfaction. Cultivated and expanded a robust network of client relationships with key decision-makers in hospitals and clinics, successfully strengthening the company's market presence. Coordinated the logistical aspects of promotional events and community-based initiatives, ensuring seamless execution and positive brand representation.

Assisted an average of 50+ customers daily with product inquiries, purchases, and troubleshooting for Safaricom services. Resolved over 200 customer issues related to billing, device setup, and service activation during the four-month contract period. Handled new SIM card registrations and swaps in full compliance with regulatory requirements, ensuring the integrity of customer data. Processed customer payments and reconciled cash drawers at the end of each shift, maintaining a high degree of accuracy in all transactions. Provided clear and accurate advice to customers on a wide range of telecommunications products, resulting in informed purchasing decisions. Managed in-store customer flow efficiently to minimize wait times and maintain a positive and orderly service environment. Documented and escalated complex technical issues to senior staff when required, ensuring a timely and effective resolution for the customer.