About
I’m a results-driven professional with experience in technology support, systems administration, and business operations, currently serving Jefferson County as an Electronics Technician. My background includes IT support, unified communications, mobile device management, fraud analysis, and customer-facing roles, giving me a strong mix of technical ability and people skills.
I focus on solving problems, improving system performance, and turning complex technical issues into clear, practical solutions. Whether I’m managing databases, supporting communication networks, administering mobile devices, or working directly with users, I prioritize reliability, security, and efficiency.
I recently earned both my Bachelor of Business Administration and MBA, strengthening my ability to connect technology with business strategy. As I shift my career focus, I bring adaptability, a strong work ethic, and hands-on experience in fast-paced, high-responsibility environments.
Colleagues describe me as dependable, approachable, and easy to work with. I value clear communication, continuous learning, and being someone others can rely on when systems, or situations, get complicated.
My work spans project planning and execution, risk and issue tracking, and system migration using tools like Microsoft Excel, Power BI, and Access. I have led technical projects involving access control systems, SCADA infrastructure support, and vendor coordination, delivering compliant and scalable solutions in regulated financial and public sectors.
Experience
Electronics Technician / Technical Project Lead
JEFFERSON COUNTY COMMISSION
Feb 2023 – Present
• Lead end-to-end technical projects for countywide electronic, access control, and database systems supporting public infrastructure.• Plan project scope, timelines, milestones, and resource allocation for system upgrades and modernization initiatives.• Coordinate internal stakeholders and external vendors to ensure on-time delivery and adherence to technical requirements.• Execute data migration projects with minimal service disruption while maintaining system integrity and security.• Monitor system performance and availability metrics, reducing downtime through preventive maintenance strategies.• Maintain project documentation including requirements, configurations, risk logs, and status reports.• Manage user access controls and security permissions to ensure compliance with governance and data protection standards.• Support SCADA system projects by managing software updates and network reliability for water reclamation facilities.• Track budgets, equipment inventories, and asset lifecycles for the Jefferson County Access Control System.• Improve operational stability through structured troubleshooting, root cause analysis, and change management controls.
Access Control SystemsSCADAChange Management
Unified Communications Specialist
MOMENTUM TELECOM
Dec 2021 – Feb 2023
• Supported technical deployment projects for enterprise voice, data, and collaboration platforms.• Coordinated system implementations by tracking milestones, testing results, and service readiness.• Produced technical performance reports to support leadership decisions on capacity planning and service optimization.• Maintained configuration and process documentation to standardize service delivery.• Acted as escalation point for complex issues impacting customer operations.
Unified CommunicationsSystem ImplementationPerformance Reporting
Mobile Device Administrator
BBVA COMPASS
Jun 2020 – Dec 2021
• Managed enterprise mobility projects in a regulated financial services environment.• Led MDM platform migration initiatives supporting thousands of mobile users.• Implemented technical controls for encryption, MFA, VPN access, and data loss prevention.• Partnered with security and infrastructure teams to deliver compliant and scalable solutions.• Maintained audit-ready documentation for device inventories, access permissions, and system configurations.
MDMEncryptionVPN
Fraud Analyst
REGIONS BANK
Oct 2019 – Jun 2020
• Led investigative workstreams to identify fraud patterns and control failures affecting financial risk exposure.• Analyzed large transaction datasets using Excel, Power BI, and Access to drive operational decisions.• Prepared dashboards and executive summaries reporting investigation outcomes and risk trends.• Coordinated with Compliance and Legal teams to resolve confirmed fraud cases.
ExcelPower BIAccess
• Supported branch operations through accurate transaction processing and regulatory compliance.• Assisted with daily balancing, audit preparation, and control verification.
Transaction ProcessingAudit PreparationRegulatory Compliance
Education
Capella University
Bachelor of Business Administration (BBA)
Alabama State University
Master of Business Administration (MBA)
Certifications
Microsoft Office Specialist: Microsoft Access Expert (Access and Access 2019)
Certiport - A Pearson VUE Business
Apr 2025 – No expiry
Skills
Change ManagementAccessPower BIMicrosoft ExcelSystem MigrationProject PlanningOperationsInfrastructureControlsCompliancePerformance ReportingVendor CoordinationStakeholder CommunicationProcess ImprovementIssue ManagementRisk ManagementResource PlanningSchedule PlanningSystems Implementation
