IT Professional
Waterbury, United States
#OpenToWorkMultitalented IT professional leveraging a strong background in Graphic Design and Business Administration. Offering a unique blend of creativity, business acumen, and proficiency in a variety of software tools. Current advanced IT certifications from DCI Resources in Cisco Introduction to Cybersecurity and Introduction to IoT enhance my capabilities in IT roles. Eager to bring my diverse skill set to a dynamic and innovative IT team.
UConn Health
• Troubleshoot software, workstations, printers, and mobile devices • Assisting in the installation, configuration, and upgrading of computers and related equipment. • Answering phones, responding to email queries, logging, tracking and summarizing IT issues in ServiceNow to ensure resolution • Mange user accounts, including password resets and reenabling accounts
Yale New Haven
• Maintain accurate patient registration, including updating demographic and insurance information in EPIC software. • Manage the admissions and discharges process.
Yale New Haven Smilow Cancer Center
• Register patients, schedule appointments, update demographic and insurance information using EPIC software. • Manage admissions and discharges. • Answer and direct phone calls to appropriate parties.
Jivetel Communications
• Understand, diagnose, troubleshoot and resolve service issues related to the services provided by Jivetel. • Answer incoming customer support calls, emails, and create detail tickets to track issues, and assist in resolving the issues. • Documentation of processes and procedures related to Technical Support. • Work with customers’ IT departments to fix VoIP issues.
Bachelors · Graphic Design
SCRUM
Cisco
Cisco
