Mubarak Bukhari

• Provide exceptional customer support by handling high-volume inbound and outbound customer inquiries regarding fuel products, billing, account services, deliveries, and order status. • Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy. • Investigate customer issues, identify root causes, and coordinate with internal departments to ensure timely resolution. • Maintain accurate customer records and document all customer interactions within CRM systems. • Process account updates, service requests, refunds, and billing adjustments while ensuring compliance with company policies. • Educate customers on products, services, pricing, and account options. • Meet daily performance goals related to customer satisfaction, response time, call quality, and productivity. • Collaborate with operations, logistics, and finance teams to improve customer experience.

• Assisted customers through phone, email, and live chat by resolving inquiries related to products, accounts, and service requests. • Managed a high volume of customer interactions while consistently maintaining excellent customer satisfaction scores. • Investigated complaints and provided timely, effective solutions to customer concerns. • Processed customer orders, account updates, cancellations, and service modifications accurately.

• Developed and implemented storage solutions, expanding service offerings for business clients. • Ensured full compliance with FMCSA (Federal Motor Carrier Safety Administration) regulations, maintaining operational legality and safety standards. • Provided comprehensive end-to-end international business services, assisting overseas clients with procurement operations. • Sourced and vetted reliable suppliers to meet diverse client needs, ensuring product quality and competitive pricing. • Managed the conformity checking process for goods, ensuring compliance with international standards and client specifications.