AI Product Specialist · RLHF Evaluator · Technical Support Professional
#OpenToWorkI am an AI product specialist with over 4 years of experience spanning AI evaluation, technical support, and product operations. Most recently at RWS Group, I have contributed to RLHF pipelines and multimodal LLM evaluation while also leading developer communities and managing technical support operations. My work spans RLHF evaluation, prompt engineering, and AI product support using tools like Claude API, Gemini API, Flutter, Firebase, and Python. I have built and shipped commercial apps with Flutter and Firebase, developed AI habit coaches, and created analytics tools using Python, pandas, and SQL to track annotation quality and productivity.
RWS Group
– RLHF pipeline contributor : scored LLM prompt-response pairs for accuracy, instruction-following, and alignment across text, image, audio, and video modalities – Completed 3+ multimodal contracts at production scale; designed evaluation rubrics adopted across the annotation team – Identified systematic model failure patterns and documented findings for quality improvement zero escalations in 8+ months
bdapps / Robi
– Ranked 7th nationwide among She Squad Leaders across Bangladesh; received recognition, award, and certification from bdapps powered by Robi for leadership and community impact – Led and coordinated female developer communities focused on app monetization, revenue generation, and increasing women’s participation in technology – Mentored 20+ aspiring developers through She Squad initiatives, workshops, university programs, and community sessions
ASAP Tickets (ITA)
– Managed 100+ client accounts across CRM and CMS platforms ; maintained a 4.7/5 satisfaction rating at high volume – Tracked support metrics and identified patterns that informed product improvement recommendations
Vision Cables
– Managed IPTV server operations, monitored live channel availability, and maintained working stream links across multiple channel systems – Tracked channel performance, updated operational sheets/logs, and ensured stable service continuity for clients – Diagnosed and resolved technical issues reported by users, including connectivity, playback, and streaming-related problems – Provided technical support and troubleshooting assistance for IPTV clients and internal operations
B.Sc. Computer Science & Engineering
Microsoft
IBM
