About
Order management specialist with over 10 years of experience driving strategic initiatives, cross- functional collaboration, and process improvements across logistics, customer service, and retail operations.
Proven ability to lead projects from inception to completion, utilizing Agile methodologies, ERP systems, and data-driven analysis to enhance team productivity and client satisfaction.
What I'm looking for
Customer Success Manager, Client Service Analyst , Project Manager, Project Coordinator, Order Management Analyst, Scrum Master
Experience
Customer Planning Coordinator
Opella Healthcare
May 2023 – Present
- Entered and managed purchase orders in ERP system with accuracy, while maintaining good relationships with the transportation and shipping team to ensure POs were completed on time for on-time delivery.
- Managed client-specific operational goals by providing status updates and completed milestones, that has resulted in shipping over $50M in customer orders including 11 new product launches.
- Created reporting that shows the current cut or cancelled inventory that helps track timelines, resolve blockers, and improve shipping accuracy.
- Organized weekly meetings with stakeholders and business leaders to review supply and demand for the organization.
ERP systemsReportingOrder Management
Account Executive
Load Smith
Mar 2022 – May 2023
- Coordinated internal teams to deliver tailored logistics solutions for 20+ enterprise-level clients.
- Partnered with senior leadership to optimize lead tracking systems and improve client onboarding processes.
- Conducted project reviews and retrospectives to identify gaps in service delivery and implement corrective actions.
- Facilitated relationship management efforts that recovered 5 key accounts and added $50K in revenue.
LogisticsLead TrackingClient Onboarding
Senior Import Coordinator
Steam Logistics
Feb 2021 – Mar 2022
- Directed international shipping projects from planning through customs clearance and final delivery.
- Delivered a 20% improvement in turnaround time by optimizing freight routing and documentation processes.
- Led a team of 10 junior coordinators in a structured training and performance improvement program.
- Created process documentation that improved consistency in project execution and compliance tracking.
International ShippingFreight RoutingProcess Documentation
General Manager
Planet Fitness
Nov 2014 – Feb 2021
- Managed long-term operational projects including hiring initiatives, customer retention strategies, and KPI alignment.
- Built and maintained project plans to support company-wide performance targets and annual revenue goals.
- Achieved 15% increase in collections and 10% decrease in member attrition through strategic improvements.
- Led performance analysis, budgeting, and execution plans for a $145K annual operation.
Operational ManagementBudgetingPerformance Analysis
Education
University of Tennessee at Chattanooga
Bachelor of Science · Exercise Science
2013
Certifications
Certified Associate in Project Management (CAPM)
Project Management Institute
Certified Scrum Master (CSM)
Scrum Alliance
Skills
Project ManagementTeamsTrelloSAPPower BIPowerPointExcelMS WordBudgeting
