Desiree Jones
Lincoln
#OpenToWork
About
I am a Certified Nursing Assistant and healthcare administrative services professional with several years of experience providing patient care and administrative support in private and hospital environments. Most recently, I have worked as a Certified Nursing Assistant at Meadowview Nursing Center since 2024, building on my healthcare experience that began in 2019.
My work involves collaborating with healthcare teams, monitoring patient vitals, and delivering direct care focused on physical and emotional needs. I have also operated healthcare financial systems, managed billing and invoicing, and conducted audits to ensure compliance. I am skilled in patient care documentation, surgical preparation, and remote customer service support.
What I'm looking for
I am looking for a remote job with an option to be flexible if possible. I would like to stay in healthcare but am also willing to do customer service or something involving administration or scheduling.
Experience
Certified Nursing Assistant – Med/Surg
Meadowview Nursing Center
Jan 2024 – Present
Collaborate with healthcare teams to ensure coordinated and comprehensive patient care.
Monitor and document changes in patient vitals to clinical staff as needed.
Provide ongoing assessments of patients to recognize and report emergency or critical care needs.
Complete daily care charting with high accuracy.
Deliver direct care focused on patients’ physical, emotional, and personal needs.
Patient CareVital Signs MonitoringCare Documentation
Home Health Aide
Visiting Angels / Heavenly Host of Angels
Jan 2022 – Jan 2024
Delivered direct, on-site care focused the physical & emotional support of home bound patients.
Monitored and documented changes in patient conditions, reporting to clinical staff as needed.
Collaborated patient healthcare teams to ensure continuity of care and treatment.
Completed daily care documentation with high accuracy, meeting all required compliance standards.
Patient CareCare DocumentationCollaboration
Remote CSR Tech – Remote
Conduent
Jan 2022 – Jan 2023
Delivered frontline technical support, resolving customer concerns within mandated timeframes.
Responded to customer inquiries relying on product knowledge, training and investigative problem-solving skills.
Managed billing and invoicing matters in compliance with company financial protocols.
Audited cases to ensure timely resolution of outstanding concerns.
Technical SupportBillingAuditing
Planned and executed customer audits, producing detailed reports.
Investigated compliance failures in accounting, recommending process improvements.
Assessed performance across the organization for compliance with financial and service metrics.
Conducted follow-up reviews to confirm corrective actions were implemented.
AuditingCompliance ReviewReporting
Patient Care Technician – Med/Surg
Northeast Regional Medical Center
Jan 2019 – Jan 2020
Coordinated the setup of surgical work site for health care providers.
Prepared surgical utensils in preparation for surgical procedures in accordance with define sterilization protocols.
Packed, prepared, and restocked work utensils and supplies in preparation for the next day of service.
Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Observed changes in patient status and response and immediately communicated concerns to nursing staff.
Completed daily documentation and charts regarding patient care and input reports into databases.
Surgical PreparationVital Signs MonitoringCare Documentation
Education
Georgia Connections Academy
High School Diploma
Certifications
Radiology Technician
Gadsden State Community College
Certified Nursing Assistant (CNA)
National Healthcare Corporation
Skills
Tech supportFinancial SystemsCompliance ReviewVital Signs MonitoringSurgical PreparationCare DocumentationTechnical SupportRemote Customer ServiceBillingHealthcare AuditingPatient Care
Languages
English (Native or bilingual proficiency)
