Gloria Nandutu

• Reduced scheduling conflicts by approximately 30% by proactively prioritizing 20–30 executive meetings per week and coordinating competing calendar requirements across stakeholders. • Maintained a 90%+ same-day response rate while managing more than 100 daily communications, ensuring requests were prioritized and routed efficiently. • Successfully managed 30–40% of weekly workload through end-to-end client onboarding, consistently completing required administrative and documentation steps without repeated follow-up. • Improved CRM data reliability and team visibility by keeping Zoho CRM records and shared Google Sheets trackers accurate, current, and accessible to the wider team. • Improved onboarding consistency by maintaining organized client documentation and tracking outstanding requirements through completion, giving stakeholders clear visibility into client status. • Prevented avoidable delays by proactively identifying incomplete information and outstanding actions during onboarding and coordinating follow-up before tasks became blockers. • Strengthened cross-functional task completion by coordinating information between executives, clients, and internal stakeholders and ensuring action items were followed through to completion. • Improved operational organization by using ClickUp, Google Workspace, Slack, and other collaboration tools to structure tasks, track progress, and maintain accessible documentation.

PHOENIX-BASED TECHNOLOGY COMPANY

• Supported accurate customer handovers across departments by documenting every customer interaction in real time and ensuring relevant information was available to the next team handling the request. • Maintained service accuracy in a high-volume environment by managing daily customer communications while applying sound judgment to sensitive and time-pressured situations. • Improved issue resolution continuity by capturing customer requirements and follow-up information consistently, reducing information gaps between customer-facing and internal teams. • Strengthened customer information accuracy by ensuring interactions and required follow-up actions were documented promptly rather than relying on memory or informal notes.

AIRTEL UGANDA

• Improved leadership workflow efficiency by providing continuous administrative support covering scheduling, correspondence, meeting preparation, and deadline tracking over nearly two years. • Prevented avoidable administrative gaps by anticipating leadership requirements and completing meeting preparation and documentation before issues were raised. • Improved information accessibility by maintaining organized digital filing systems, allowing important documents and records to remain accessible to the wider team. • Improved accountability for outstanding work by coordinating cross-departmental communication and tracking action items through completion. • Reduced reliance on individual memory and private records by maintaining structured digital documentation and centralized information for ongoing administrative activities.

CHINA STATE CONSTRUCTION and ENGINEERING CORPORATION

Certificate in Virtual Assistance

ALX Africa

UNESCO Certificate in AI and Digital Citizenship

UNESCO