Natasha Battle
Customer success lead
Sterling , United States
#OpenToWork
About
Operations and customer success professional with 20+ years of experience in customer-facing operations, workforce coordination, dispatch, warranty administration, purchasing, onboarding support, employee training, and process improvement.
Known for managing high-volume workloads, building trusted relationships, and improving operational efficiency.
What I'm looking for
I'm looking for a fully remote position with a collaborative, growth-oriented company where I can contribute my experience in customer onboarding, customer success, implementation, operations, or project coordination. I'm particularly interested in organizations that value continuous improvement, exceptional customer experiences, and opportunities for long-term career growth.
Experience
Customer service lead
Falcon heating and air
Mar 2022 – Present
Manage more than 300 customer warranty cases annually while coordinating customers, manufacturers, vendors, technicians, and internal teams to ensure successful project completion. Process 100+ parts orders, 25+ equipment registrations weekly, and maintain proactive communication through 50+ daily emails and 25+ customer interactions. Schedule 6–10 technicians daily, train all new dispatch and customer service employees, and authored the department's Standard Operating Procedure (SOP) manual to improve onboarding consistency and operational efficiency.
Customer onboardingProject coordinationOperationsEmployee trainingProblem solving
Lead Customer Service Representative | HR Assistant
My Plumber Plus
Jan 2017 – Mar 2022
Led customer support operations in a fast-paced home services environment while partnering with operations, dispatch, and leadership teams to deliver exceptional customer experiences. Coordinated interview scheduling, onboarding activities, and training for all new customer service hires. Managed escalated customer issues, processed invoices, ordered HVAC equipment, and supported purchasing operations. Collaborated across departments to improve communication, streamline workflows, and ensure timely service delivery.
Customer ServiceOperations coordinatingEmployee trainingCustomer onboardingProblem solving
Customer Escalations Representative
AT&T; Mobility
Jan 2007 – Dec 2009
Customer EscalationsCustomer ServiceIssue Resolution
Customer Service & Collections Representative
T-Mobile USA
Jan 2001 – Dec 2007
Customer ServiceCollectionsAccount Management
Skills
SlackSharePointMicrosoft PowerPointAdobe AcrobatMicrosoft WordMicrosoft OutlookMicrosoft ExcelGlobal EdgeServiceTitanVendor coordinationDocument managementDispatch operationsWorkforce schedulingService operationsWarranty administration
Languages
English (Native or bilingual proficiency)
