Chisom Okonkwo

About

Empathetic and detail-oriented B.Sc. Psychology graduate with NYSC experience in client support, communication, documentation, and problem-solving. Skilled in active listening, de-escalation, customer inquiry management, and providing clear and compassionate support in high-pressure environments. Proficient in Google Workspace, Microsoft Office, Slack, and virtual communication tools, with familiarity with CRM and ticketing platforms. Seeking a Remote Customer Support Intern or entry-level Customer Service role to contribute to excellent customer experiences while developing professionally in the technology industry.

What I'm looking for

A remote Customer Support or Customer Care role where I can apply my active listening, communication, and problem-solving skills to help customers while growing in the tech industry. Open to internships and entry-level opportunities with growth potential.

Experience

NYSC Corps Member – Assistant Psychologist

Nigerian Navy Reference Hospital

Jan 2024 – Jan 2025

• Provided support and assistance to 15+ clients weekly by actively listening to concerns and communicating clear, empathetic solutions in high-pressure situations. • Managed client inquiries and maintained confidential case documentation, ensuring accurate records and timely follow-up with the medical team. • Used calm and professional communication to de-escalate distressed clients and families, helping resolve concerns and maintain a positive service experience. • Collaborated with team members through email and digital communication tools to track client progress and support seamless service delivery. • Maintained professionalism, confidentiality, and attention to detail while handling sensitive client information. • Supported effective communication between clients and healthcare professionals by clarifying concerns and ensuring relevant information was properly documented.

Client SupportDocumentationDigital Communication

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