Customer Service Representative
ICAP Employment Solutions
Inbound and outbound customer communication, issue resolution and customer support.
Customer SupportIssue ResolutionCommunication
ATHANASIA ELENI KAVAKAKI
Customer Service
Καβακάκη
#OpenToWorkAbout
Customer Service professional with experience in the energy and financial services sectors. Experienced in customer support, complaint management, contract administration, sales support and back-office operations. Recognized for strong communication skills, professionalism, problem-solving ability and a customer-focused approach.
What I'm looking for
I am looking for a full-time position in Customer Service and Customer Support, ideally in a remote or hybrid environment. I am interested in roles where I can apply my experience in customer communication, complaint management, and problem-solving, while further developing my multitasking and communication skills. I am particularly motivated by positions involving direct customer interaction through phone and written communication, as well as back-office and operational support tasks.
Experience
Customer Service Representative
Piraeus Direct Services
Customer support, request handling, documentation management and back-office support.
Customer SupportDocumentation ManagementBack Office Operations
Energy Solutions Advisor
Watt & Volt / Protergia
Customer service, complaint handling, contract management, sales support and administrative tasks.
Complaint ManagementContract ManagementSales Support
Skills
Strong Soft SkillsCritical ThinkingProblem SolvingCore CompetenciesComputer LiteracyFront-to-Back Office OperBack Office OperationsAdministrative & OperatioCustomer Service & SupporComplaint ManagementCustomer SupportCustomer Service
Languages
Greek (Native or bilingual proficiency)English (Limited working proficiency)
