About
Dedicated professional with proven strengths in customer service, time management, and program management. Skilled in troubleshooting, building successful solutions, and communication, with a strong background in building positive relationships across diverse teams.
Authorized to work in the US for any employer
Experience
Zionsville Community Schools
5 yrs 2 mos
GROW Assistant Lead/Z’Camp Assistant Director
Jan 2025 – Present
• Coordinated all activities for students within Before and After Care Program, enhancing engagement through arts, crafts, gym games, STEM, and emotional learning activities
• Led and supervised all site GROW Assistants, many of whom were high school or college aged, serving as primary contact for parents of GROW students
• Demonstrated flexibility by quickly adjusting schedules due to space constraints or weather issues, ensuring program continuity
• Synthesized an outdated, 15-group camp activity schedule for 9 weeks and 250+ campers into a more coherent and user-friendly model as the assistant camp director
• Coordinated staff training days for 80+ staff members aged 14-50+, delivering new and updated material to improve team performance
• Managed Z'Camp parent communication for 400 families, ensuring timely and accurate information dissemination
• Oversaw all Z'Camp media, including website, weekly newsletter, and end-of-year video, enhancing program visibility
• Consolidated and maintained attendance records for 300+ kids over 10 weeks, improving record accuracy
• Acted as interim camp director, overseeing all camp operations and communicating with over 400 families and 100 staff members
Program managementStaff TrainingNewsletter Creation
GROW Assistant Lead
Sep 2021 – Aug 2024
• Coordination of all activities for students within Before and After Care Program, such as arts and crafts, gym games, STEM activities, emotional learning activities, sport activities, etc.
• Responsible for leading and supervising all site GROW Assistants, many of which are high school or college aged, and serving as primary contact for parents of GROW students
• Demonstrated flexibility with a school system's schedule by quickly changing and adjusting our schedule due to space constraints or weather issues
• Synthesized an outdated, 15 group camp activity schedule for a total of 9 weeks and 250+ campers into a more coherent and user friendly model
• Coordinated staff training days for 80+ staff members ranging from 14-50+ with new and updated material
• Responsible for Z'Camp parent communication to 400 different families
• Responsible for all Z'Camp media, such as our website, weekly newsletter, and end of year video
• Consolidated and maintained the attendance records for 300+ kids for 10 weeks
Program managementStaff TrainingNewsletter Creation
Billing Representative
Aug 2024 – Dec 2024
• Assisted customers in understanding their invoices, explaining charges, and resolving any discrepancies or billing errors
• Assisted with the preparation of monthly financial reports by providing accurate data on billed amounts, collections, and outstanding balances
• Processed and submitted medical claims to insurance companies, ensuring accuracy and adherence to billing guidelines
• Verified patient information, including demographics and insurance coverage, to ensure proper billing procedures
• Reviewed medical documentation and coding to identify any discrepancies or errors that could impact reimbursement
• Followed up on unpaid or denied claims, working with insurance companies to resolve issues and secure payment
• Collaborated with healthcare providers to obtain necessary documentation for claim submission
• Managed accounts receivable by tracking outstanding balances, following up on overdue payments, and resolving discrepancies
• Implemented strategies for reducing claim denials through improved documentation practices and error prevention measures
Medical BillingCustomer communication
The Jackson Clinics
Cashier/Shift Manager
Sep 2018 – Aug 2021
• Answered phone calls and managed POS system for orders, ensuring efficient transaction processing
• Assisted customers with pick-ups, payments, and complaints, enhancing customer satisfaction
• Prepared orders, including pizza cutting and sauce preparation, maintaining quality standards
• Maintained store cleanliness through sweeping, wiping, and cleaning duties, ensuring a safe environment
• Handled shift responsibilities as promoted to shift manager, overseeing daily operations and staff coordination
• Managed cash registers, daily prep work, pizza making, and end-of-day reconciliation, ensuring financial accuracy
Cash HandlingPOS systemCustomer service
HotBox Pizza
Resort Team Member
Mar 2021 – Jul 2021
• Cleaned and maintained kennels daily, including power washing.
• Managed feeding, medication, and care routines for animals.
• Checked-in and checked-out boarding animals, ensuring belongings were accounted for.
• Assisted with grooming tasks, including bathing and nail trimming.
• Supervised outdoor play sessions, ensuring safety and hydration for up to 30 dogs.
• Handled cleaning tasks such as dishes, laundry, trash removal, and grooming room maintenance.
Kennel ExperiencePet CareAnimal grooming
The Animal Den
Cashier/Sales Associate
Feb 2020 – Aug 2020
• Scanned and checked out customer items at the register.
• Managed returns, exchanges, and customer complaints.
• Restocked and organized various store departments.
• Maintained cleanliness through sweeping and trash removal.
• Addressed phone inquiries regarding inventory.
• Ensured customer satisfaction and resolved issues to enhance their shopping experience.
CashieringCustomer serviceInventory management
Burlington Stores
Server
Sep 2017 – Aug 2018
• Managed phone orders and assisted customers with pick-ups.
• Greeted and served dine-in customers, taking their orders.
• Cleaned tables post-meal and ensured a tidy dining area.
• Stocked and maintained the salad bar during shifts.
• Handled end-of-shift tasks, including sweeping and silverware preparation.
• Conducted cleaning duties in various store and kitchen areas as required.
Customer serviceFood ServiceOrder management
Zionsville Pizzeria
Education
Zionsville Community High School
2020
Skills
Phone etiquetteSupervising experienceCash HandlingProgram managementFood ServiceMicrosoft OfficeOffice experienceCustomer communicationStaff TrainingCashieringCustomer serviceChildcareMedical BillingLeadershipTypingManagementAdministrative experience
