About
I am an Operations and Administrative Professional with over 15 years of experience supporting executives, entrepreneurs, and business teams in remote and hybrid environments. Most recently, I have worked as a Real Estate Transaction Coordinator and Virtual Operations Consultant at NICOLE PATRICE TC, LLC since December 2021, and as an Operations & Customer Care Supervisor at Delta Air Lines since February 2022.
My work spans managing contract-to-close transaction coordination, CRM administration, bookkeeping, and financial record management. I use tools such as Google Workspace, QuickBooks, SAP, Shopify, and various CRM platforms to streamline workflows, coordinate calendars and appointments, and support lead management and business development initiatives. I have also provided virtual administrative support, social media management, and email marketing support across multiple industries.
What I'm looking for
Seeking a fully remote contractor role that offers schedule flexibility, location independence, and project-based work. Experienced in administrative operations, executive support, bookkeeping, accounts payable/receivable, data management, CRM administration, lead generation, and business operations. Prefer non-customer-facing, non-phone positions with compensation aligned to current market rates for experienced remote administrative and financial support professionals.
Experience
Operations & Customer Care Supervisor (Remote)
DELTA AIR LINES
Feb 2022 – Present
• Coordinate complex issue resolution while maintaining compliance with company policies and operational procedures.
• Collaborate cross-functionally with internal departments to improve workflow efficiency and service delivery.
• Analyze operational data and trends to identify opportunities for process improvements.
• Manage competing priorities in a fast-paced environment while maintaining high performance standards.
• Generated approximately $1.5 million in revenue within the first ten months of employment.
• Recipient of six SB2 Customer Service Awards for exceptional performance and service excellence.
• Three-time Chairman's Club Nominee for leadership, professionalism, and operational impact.
Operations ManagementData AnalysisProcess Improvement
Real Estate Transaction Coordinator & Virtual Operations Consultant
NICOLE PATRICE TC, LLC
Dec 2021 – Present
• Manage contract-to-close transaction coordination for Realtors, Brokers, Lenders, and Appraisers.
• Maintain CRM systems, transaction records, and client databases to ensure data accuracy and workflow efficiency.
• Coordinate calendars, appointments, deadlines, inspections, and closing schedules.
• Provide bookkeeping support, accounts payable/receivable administration, and financial record management.
• Create and maintain social media content, email communications, and client onboarding processes.
• Support lead management activities and business development initiatives.
• Streamline administrative workflows and improve operational efficiency for clients.
Transaction CoordinationCRM AdministrationBookkeeping Support
Administrative Virtual Assistant (Independent Contractor)
NPJ ASSISTANTS, INC.
Nov 2017 – Dec 2022
• Provided virtual administrative support to business owners and executives across multiple industries.
• Managed executive calendars, inboxes, travel arrangements, and scheduling logistics.
• Maintained CRM databases, generated reports, and performed high-volume data entry.
• Assisted with bookkeeping, invoicing, accounts payable, and accounts receivable functions.
• Supported social media management, content scheduling, and email marketing campaigns.
• Coordinated special projects while maintaining strict deadlines and quality standards.
• Developed administrative systems and procedures that improved operational efficiency.
CRM AdministrationBookkeeping SupportSocial Media Management
Skills
QuickBooksGoogle WorkspaceSOP DocumentationProcess ImprovementWebsite Content UpdatesE-Commerce AdministrationEmail MarketingSocial Media ManagementLead GenerationProject CoordinationData EntryTransaction CoordinationBookkeeping SupportAccounts PayableCRM AdministrationClient OnboardingTravel Coordination
