Nicole Thompson

- Conducted in-home consultations with clients to assess organizational needs, evaluate available space, and design custom closets and cabinetry solutions tailored to their lifestyle and budget. - Measured existing spaces accurately and documented structural details and obstacles, including outlets, attic access doors, panels, and other installation considerations. - Built strong client relationships by identifying design preferences, functional goals, and financial expectations while educating clients on company products, materials, and processes. - Created custom closet and cabinetry designs using client specifications, space measurements, and professional design judgment to maximize functionality and aesthetics. - Prepared detailed pricing estimates for materials and completed presentations of final designs and proposals to clients. - Completed contracts, production documentation, deposits, and required paperwork for confirmed sales. - Maintained follow-up communication with prospective clients through scheduled calls and additional consultations when needed. - Managed daily appointment scheduling, client communication, and account updates through the company’s online portal and email system. - Tracked sales performance, drive time, and projected earnings using Excel spreadsheets to monitor productivity and sales ratios. - Organized, scanned, and submitted all required sales paperwork and design documentation to management in a timely manner.

- Oversaw logistics and job scheduling for multiple technicians across service locations. - Maintained direct communication with clients and teams to ensure service expectations were met or exceeded. - Handled vendor sourcing and procurement, while optimizing inventory and budgeting processes. - Produced accurate weekly operational and financial reports. - Streamlined internal systems and implemented standard procedures, improving service efficiency and team coordination.

- Led cross-functional team communications between clients, vendors, and field technicians. - Created scheduling systems to improve service accuracy and response times. - Monitored quality control and managed accounts payable/receivable. - Supported business development with marketing insights and service feedback reporting.

- Assisted with planning, setup, execution, and breakdown of private events, including weddings, banquets, and tournaments. - Provided full-service bartending and food service, ensuring an exceptional guest experience. - Collaborated on marketing ideas and event promotions. - Handled daily sales reconciliations, deposits, and inventory tracking. - Contributed to a high standard of service and professionalism during high-volume events.

- Welcomed and assisted patients in person and over the phone, ensuring a positive and professional first impression. - Scheduled and coordinated patient appointments, managed referrals, obtained prior authorizations, and maintained accurate records in electronic health systems. - Handled front office tasks including check-in/check-out, filing, scanning, email correspondence, and data entry. - Performed in house labs (phlebotomy, urinalysis, allergy test, etc.), gave injections, collected vital signs, and set-up for minor surgeries. - Supported billing processes through accounts receivable/payable and insurance coding. - Maintained office organization by tracking inventory, updating logs, and ensuring compliance with regulations. - Collaborated with medical staff, pharmacists, and other offices regarding patients’ information and/or medical records and provided dependable administrative support.

- Answered and directed incoming phone calls while providing courteous and professional customer service. - Scheduled patient appointments and maintained an organized appointment calendar. - Prepared laboratory requisitions and generated superbills with accuracy and attention to detail. - Coordinated and processed patient referrals to specialists and other healthcare providers. - Managed insurance-related tasks, including reviewing and distributing Explanation of Benefits (EOBs), obtaining prior authorizations, and filing insurance claims. - Checked patients in and out, ensuring accurate documentation and a positive patient experience. - Obtained and recorded patient vital signs in accordance with office procedures. - Performed urinalysis testing as needed and documented results appropriately. - Communicated prescription refill requests and medication orders to pharmacies on behalf of provider. - Maintained and organized patient charts and medical records in compliance with office policies. - Reviewed and relayed medical reports and test results to physician to support patient care and treatment decisions.

Texas Alcoholic Beverage Commission (TABC) Seller Training Certified

Texas Alcoholic Beverage Commission