Nihan Akinci

Led end-to-end business analysis for AI-driven products, converting complex business needs into technical specifications, user stories, workflow designs, API requirements, and delivery documentation. Partnered with cross-functional teams to support the delivery of more than 100 features. Worked on LLM-powered solutions, prompt engineering, and AI-assisted workflows in collaboration with technical and business stakeholders. Owned acceptance criteria, stakeholder communication, QA/UAT support, and process improvement activities across AI-focused delivery streams.

Led end-to-end requirements analysis for the RotaPay project with DenizBank and ParamTech, covering payment lifecycle, transaction processing, and integration workflows. Translated business requirements into functional specifications in close collaboration with Product Owners and R&D teams. Served as the only Business Analyst across multiple product domains and contributed to the delivery of more than 100 features. Owned QA and UAT activities, including smoke and regression testing, helping support stable releases and release readiness. Acted as a key contact for local and international stakeholders, aligning business priorities, delivery plans, and market expectations. Supported ITxPT alignment work and contributed Scrum Master support through agile ceremonies and sprint coordination.

Supported product strategy and roadmap execution for FinTech and payment system products. Gathered, refined, and prioritized requirements for financial products and transaction-related workflows. Worked closely with business, data, and engineering teams to support scalable product delivery. Led UAT and product validation processes to ensure delivered features matched business requirements. Monitored product performance and supported ongoing improvements to financial application experiences.

Worked on an omnichannel customer engagement platform supporting real-time, behavior-driven communication through email, SMS, and push notifications. Conducted business and technical analysis for customer journey orchestration, event-based triggers, segmentation logic, and personalized communication flows. Produced functional and technical documentation for campaign automation, segmentation, and data-driven engagement processes. Designed and executed test scenarios to validate data accuracy, rule-based targeting, and system reliability in high-volume communication environments. Collaborated with stakeholders to improve customer engagement, retention, and digital interaction performance across channels.

Contributed to a two-phase omnichannel customer engagement project for major stakeholders including Turk Telekom. Focused on QA activities for tablet-based in-store applications used in retail environments. Designed and executed comprehensive test scenarios, including regression testing, for business-critical workflows. Worked closely with stakeholders through agile ceremonies and supported UAT processes and cross-team alignment. Contributed to continuous delivery across web, mobile, and in-store platforms. Tracked, documented, and supported defect resolution, improving communication between development and business teams.

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