Niharika Mathur

• Mapped student and teacher journeys across STEM workshops and school onboarding, identifying offline-to-LMS gaps and redesigning NEP 2020-aligned modules for Classes 1-10. • Developed a retention strategy identifying 2-3 high-impact outreach moments and authored service blueprints across 10+ school partnerships to standardize and scale program delivery. Key metrics: 10+ school partnerships | 2-3 retention touchpoints | NEP 2020-aligned modules | Scalable delivery model

• Led end-to-end planning and delivery of 1-2 CX improvement initiatives, managing scope, dependencies, and stakeholder alignment across product, engineering, and business teams within 3–4-week agile delivery cycles. • Translated qualitative research insights into process maps and implementation-ready requirements, enabling engineering teams to execute with clarity and eliminating ambiguity at the point of handoff. • Coordinated 3 cross-functional stakeholders across product, engineering, and business teams, ensuring milestone alignment and preventing scope drift throughout project delivery. • Led mid-project change management by identifying critical customer friction points and realigning delivery priorities, preserving sprint capacity and maintaining delivery momentum. • Implemented proactive risk mitigation by validating research assumptions before development, strengthening project governance and ensuring delivery reliability across the team. Key metrics: 1-2 CX initiatives delivered | 3–4-week delivery cycles | 3 stakeholders aligned | 100% engineering handoff adoption

• Managed 2-3 concurrent consulting engagements across banking, aviation, and energy sectors, delivering 80% of projects on time and within scope across all engagements. • Delivered 5-10 structured project artifacts per engagement, including process maps, requirements documentation, future-state scenarios, and strategic recommendations informing leadership decisions. • Implemented a phase-gated delivery structure across discovery, synthesis, and delivery stages, coordinating 4-6 stakeholders per project and reducing rework by 20% through standardized handoffs. • Conducted market analysis and requirements gathering to support business model decisions, collaborating with cross- functional teams to translate insights into execution-ready concepts. • Managed parallel workstreams across distributed teams using structured documentation and reporting templates, enabling consistent communication and clear handoffs to senior leadership. Key metrics: 2-3 concurrent projects | 4-6 stakeholders per engagement | 5-10 deliverables per project

• Coordinated delivery of a zero-budget education initiative, defining program scope and structuring operations across 5 service streams including tuition, assessment, and student support. • Conducted requirements gathering and stakeholder mapping to clarify project scope, operational constraints, and delivery priorities across a dispersed volunteer team. • Led coordination across a distributed volunteer team spanning multiple geographies, maintaining alignment through structured documentation and progress tracking without formal PM tools. • Designed and delivered service blueprints and facilitation guides to standardize program delivery, enabling consistent execution across all service streams. Key metrics: 200,000+ beneficiaries | Zero-budget initiative | 5 service streams delivered | Cross-geography team coordination

• Led iterative UX improvements across 6-10 product screens, running 2-3 agile delivery cycles and using Google Analytics insights to reduce user drop-off by 20% across redesigned screens. • Collaborated with product and business stakeholders to implement UX changes aligned with business goals, contributing to US client retention and new client acquisition in India. Key metrics: 6-10 screens improved | 2-3 agile cycles | US client retained | New client acquisitions in India

PMP

PMI.ORG

PMP Certification

PMI

SDN Practitioner Accreditation

Service Design Network Academy

Design for Sustainability

University of Arts London

Systems Thinking, Complexity Language

SDN Academy

Service Design Practitioner Accreditation

SDN Academy

Design Thinking, User Research and Service Design

Interaction Design Foundation