About
Dynamic and versatile professional with extensive experience in leadership, bookkeeping, and transcription.
Holds certification in Intuit Bookkeeping, QuickBooks Online Payroll, and QuickBooks Certification Levels 1 & 2, demonstrating a strong foundation in financial management.
Recognized for adaptability, meticulous attention to detail, and unwavering tenacity, excelling in fast-paced environments while consistently delivering high-quality results.
A diverse skill set combined with a commitment to excellence positions this candidate as a valuable asset to any team.
What I'm looking for
I am looking for a remote part-time or full-time bookkeeping role. I am interested in being on a supportive and enthusiastic team where I can use my skills and grow in the company!
Experience
Customer Service Representative
QVC Group
May 2026 – Present
Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
Documented customer interaction in CRM system, maintaining accurate records for follow-up actions.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CRM softwareCustomer serviceConflict resolution
Transcriptionist
GMR Transcription
Dec 2025 – Jul 2026
Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
Transcribed audio recordings with high accuracy using advanced transcription software.
Reviewed and edited transcripts to ensure quality and adherence to client specifications.
Conducted quality assurance checks to maintain high standards of accuracy in all completed transcripts.
Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
Transcription softwareQuality assuranceConfidentiality
On Call Specialist
Always On Call
Mar 2025 – Sep 2025
Managed high volumes of incoming calls, ensuring timely and accurate responses to customer inquiries.
Utilized CRM software to track interactions and maintain detailed customer records for service improvement.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Maintained confidentiality of sensitive information while adhering to strict compliance guidelines throughout all client interactions.
CRM softwareCustomer serviceCompliance
Bookkeeper
Lorenzo's Rock Yard
Apr 2024 – Aug 2024
Managed accounts payable and receivable, ensuring accuracy and timely processing of transactions.
Reconciled bank statements to maintain accurate financial records and identify discrepancies.
Prepared monthly financial reports for management, highlighting trends and variances in budget performance.
Implemented streamlined bookkeeping processes to enhance efficiency and reduce errors in data entry.
Accounts payableBank reconciliationFinancial reporting
Oversaw daily task assignments for associates, enhancing overall team performance.
Executed monthly inventory preparations to maintain optimal stock levels.
Employed company tools strategically to drive sales growth and reduce waste.
Contributed to creating a more efficient ordering system for better inventory control.
Evaluated product quality consistently to ensure customer satisfaction and loyalty.
Sustained a clean and compliant work environment focused on food safety standards.
Led fellow supervisors on a challenging assignment, showcasing leadership skills.
Delivered training sessions for team leads aimed at improving processes and boosting profits.
Inventory managementSales growthFood safety
Bookkeeper/Office Manager
Georgia Mountain Laurel Magazine
Oct 2006 – May 2019
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Invoice processingAccounts receivableCash flow management
Education
Rabun County High School
High School Diploma
2002
Certifications
Legal Transcription: Theory and Practice
TranscribeAnywhere
Dec 2025 – No expiry
Bookkeeping and Accounting Principles
Penn Foster
Dec 2023 – No expiry
Intuit Bookkeeping Certification
Intuit Academy
Nov 2023 – No expiry
QuickBooks Online Payroll Certification
Intuit Academy
2023 – No expiry
Intuit QuickBooks Certification Level 2
Intuit Academy
2023 – No expiry
Intuit QuickBooks Certification Level 1
Intuit Academy
2023 – No expiry
Bookkeeping Certification
National Association of Certified Public Bookkeeper (NACPB)
Skills
Time managementTalent developmentProject managementAttention to detailLeadershipCommunicationProblem solvingOrganizationAdaptability
Languages
English (Native or bilingual proficiency)