Nicole Dunbar

Nicole Dunbar

Certified Bookkeeper

Walhalla, SC, United States

#OpenToWork

About

Dynamic and versatile professional with extensive experience in leadership, bookkeeping, and transcription. Holds certification in Intuit Bookkeeping, QuickBooks Online Payroll, and QuickBooks Certification Levels 1 & 2, demonstrating a strong foundation in financial management. Recognized for adaptability, meticulous attention to detail, and unwavering tenacity, excelling in fast-paced environments while consistently delivering high-quality results. A diverse skill set combined with a commitment to excellence positions this candidate as a valuable asset to any team.

What I'm looking for

I am looking for a remote part-time or full-time bookkeeping role. I am interested in being on a supportive and enthusiastic team where I can use my skills and grow in the company!

Experience

QVC Group

Customer Service Representative

QVC Group

May 2026 – Present

Resolved customer inquiries through various communication channels, ensuring timely and accurate responses. Documented customer interaction in CRM system, maintaining accurate records for follow-up actions. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

CRM softwareCustomer serviceConflict resolution
GMR Transcription

Transcriptionist

GMR Transcription

Dec 2025 – Jul 2026

Resolved customer inquiries through various communication channels, ensuring timely and accurate responses. Transcribed audio recordings with high accuracy using advanced transcription software. Reviewed and edited transcripts to ensure quality and adherence to client specifications. Conducted quality assurance checks to maintain high standards of accuracy in all completed transcripts. Maintained strict confidentiality with sensitive information, ensuring client trust and privacy. Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.

Transcription softwareQuality assuranceConfidentiality
Always On Call

On Call Specialist

Always On Call

Mar 2025 – Sep 2025

Managed high volumes of incoming calls, ensuring timely and accurate responses to customer inquiries. Utilized CRM software to track interactions and maintain detailed customer records for service improvement. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Maintained confidentiality of sensitive information while adhering to strict compliance guidelines throughout all client interactions.

CRM softwareCustomer serviceCompliance
Lorenzo's Rock Yard

Bookkeeper

Lorenzo's Rock Yard

Apr 2024 – Aug 2024

Managed accounts payable and receivable, ensuring accuracy and timely processing of transactions. Reconciled bank statements to maintain accurate financial records and identify discrepancies. Prepared monthly financial reports for management, highlighting trends and variances in budget performance. Implemented streamlined bookkeeping processes to enhance efficiency and reduce errors in data entry.

Accounts payableBank reconciliationFinancial reporting
Walmart

Food Coach

Walmart

Jan 2017 – Aug 2023

Oversaw daily task assignments for associates, enhancing overall team performance. Executed monthly inventory preparations to maintain optimal stock levels. Employed company tools strategically to drive sales growth and reduce waste. Contributed to creating a more efficient ordering system for better inventory control. Evaluated product quality consistently to ensure customer satisfaction and loyalty. Sustained a clean and compliant work environment focused on food safety standards. Led fellow supervisors on a challenging assignment, showcasing leadership skills. Delivered training sessions for team leads aimed at improving processes and boosting profits.

Inventory managementSales growthFood safety
Georgia Mountain Laurel Magazine

Bookkeeper/Office Manager

Georgia Mountain Laurel Magazine

Oct 2006 – May 2019

Maintained and processed invoices, deposits, and money logs. Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow. Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Invoice processingAccounts receivableCash flow management

Education

Rabun County High School

Rabun County High School

High School Diploma

2002

Certifications

Legal Transcription: Theory and Practice

TranscribeAnywhere

Dec 2025 – No expiry

Bookkeeping and Accounting Principles

Penn Foster

Dec 2023 – No expiry

Intuit Bookkeeping Certification

Intuit Academy

Nov 2023 – No expiry

QuickBooks Online Payroll Certification

Intuit Academy

2023 – No expiry

Intuit QuickBooks Certification Level 2

Intuit Academy

2023 – No expiry

Intuit QuickBooks Certification Level 1

Intuit Academy

2023 – No expiry

Bookkeeping Certification

National Association of Certified Public Bookkeeper (NACPB)

Skills

Time managementTalent developmentProject managementAttention to detailLeadershipCommunicationProblem solvingOrganizationAdaptability

Languages

English (Native or bilingual proficiency)