Nishkarsh Maurya

• End-to-End Migration: Led the comprehensive, end-to-end migration of learning content, courses, user profiles, learning plans, and completion history from Instilled LMS to Docebo, ensuring zero data loss and minimal operational downtime. • Content Architecture: Architected and maintained structured digital content repositories; managed the seamless uploading, tagging, and organization of SCORM packages, interactive videos, PDFs, and diverse digital learning assets. • Platform Configuration: Designed and configured courses, learning plans (curriculum bundles), catalogs, and custom learner-facing portals tailored to meet complex organizational and business training requirements. • User & Access Management: Streamlined enterprise-wide user onboarding by engineering bulk CSV data import pipelines, executing robust user validation schemas, establishing branch hierarchies, and enforcing strict group-based access controls. • Automation & Security: Designed and implemented automated enrollment rules, dynamic user-group mappings, and role-based permissions (RBAC) to optimize and secure training assignments. • Compliance & Certification: Engineered automated compliance workflows, including custom certification templates, recurring retraining cycles, and complex course completion logic to meet regulatory standards. • Notifications & Alerts: Configured automated event-driven notification systems and targeted email alerts to track and prompt course enrollments, completions, and upcoming certification expirations. • Reporting & Analytics: Developed custom LMS reports and interactive tracking dashboards to provide stakeholders with real-time visibility into learner progress, compliance status, and overall training program effectiveness. • Quality Assurance (QA): Orchestrated comprehensive end-to-end system testing, content validation, and legacy system comparison audits, actively driving User Acceptance Testing (UAT) phases. • Stakeholder Collaboration: Partnered closely with global business stakeholders and technical teams to ensure a seamless, successful Go-Live deployment of a production-ready Docebo learning ecosystem. • Led a cross-functional team of 5 members, coordinating task assignments and project timelines to ensure the successful delivery of the platform migration.

• Oracle LMS Administration: Configure, administer, and maintain Oracle University, MyLearn and Oracle Cloud Navigator, including Complete course setup and dynamic learning paths—ensuring frictionless learner journeys across Oracle’s learning platform. • LMS Content QA: Performed quality assurance of Learning Management System (LMS) content to ensure courses, assessments, and multimedia elements function correctly across different devices and browsers. Validated course structure, navigation, SCORM/xAPI packages, and learner workflows to ensure accurate tracking, completion, and reporting. Collaborated with instructional designers and platform administrators to identify issues, improve content quality, and maintain a seamless learner experience. • Client Onboarding and Coordination: Coordinate end-to-end training delivery for Clients and private training programs, including course setup, Client and Learner onboarding, scheduling, and reporting. Handling and setup of training videos, practice quizzes, assessments, and certification workflows on platforms like Coursera and LinkedIn Learning, with a focus on domains such as SCM, HCM, EPM, ERP, and CX. • Training Coordination: Manage LMS coordination across Oracle University, MyLearn, and Oracle Cloud Navigator, ensuring systems are updated for internal and external publication. Create and maintain training schedules across regions, languages, and virtual delivery formats (VILT, self-paced, blended). • User Support & Technical Troubleshooting: Provide learner support for Oracle Cloud Navigator and MyLearn platforms. Act as the first point of contact for technical issue resolution, collaborating with internal support and platform teams when required. • Content Management & Localization: Upload, organize, and manage global training content within Oracle learning platforms and other third part programs. Ensure accuracy and global usability of content— including closed captions, multi-language support, and accessibility features. • Reporting & Learning Analytics: Leverage Cloud Navigator and Oracle Apex tools to generate reports and dashboards that monitor user progress, certification metrics, and engagement. Use insights to recommend platform or content improvements. • Platform Evolution & Certification Design: Drive innovations within Oracle learning platforms by implementing new features, workflows, and user experience enhancements. Contribute to the creation and rollout of Oracle certification journeys (e.g., OCI, Fusion) across major domains such as SCM, HCM, EPM, ERP, and CX. • Client Course Development: Collaborate with Oracle SMEs and instructional designers to develop e- learning content and interactive courses as per Client requirements, with a focus on SCM, HCM, EPM, ERP, Gen AI and CX modules. • Training Delivery Operations & Process Excellence: Managing training delivery issues with minimal learner impact, coordinating with trainers and delivery managers on staffing and session readiness, ensuring accuracy of training data, and improving processes to support smooth training operations and customer experience. • Managing a team of moderators overseeing Oracle Learning Platform communities, ensuring active engagement, prompt issue resolution, and a positive learning environment across global user groups.

• Manage eLearning Ecosystem: Working on administration and optimization of third-party learning platforms (Coursera, Skillsoft, etc.) and internal LMS, ensuring seamless learner access, content alignment, and platform utilization. • Learner Engagement: Drive adoption and completion through targeted communication, nudges, gamification, and awareness campaigns. • Learning Analytics & Reporting: Track, analyze, and report learning data and usage trends using Power BI, Excel dashboards, and LMS analytics; provide actionable insights for continuous improvement.

Projects: • Tom Clancy’s Rainbow Six Siege | Ubisoft Connect | Just Dance • Game Documentation: Prepared and maintained structured documentation covering gameplay mechanics, levels, characters, and progression systems for assigned game titles. • Knowledge Base Management: Supported the content team by organizing and updating internal knowledge bases and game wikis to ensure clarity and accuracy. • Community Query Handling: Responded to player questions and basic support requests on community platforms like Discord and forums, escalating technical or complex issues when needed. Responded to player questions and basic support requests on community platforms like Discord and forums, escalating technical or complex issues when needed. • Gameplay Understanding & Content Updates: Collaborated with game designers and QA testers to stay updated on new game levels and features, ensuring timely documentation updates. • FAQ & Issue Tagging: Categorized frequently asked questions and common user issues to help streamline community support and improve response times. • Community Monitoring: Monitored community discussions to identify trends, recurring confusion, or bugs, and reported findings for documentation improvement or game updates.

Certified LMS Developer

Oracle