Nicole Moffatt

Provide direct care and support for individuals with disabilities in daily living activities. Assist clients with appointments, community involvement, and personal goals. Maintain documentation and ensure compliance with care plans and company policies. Build positive relationships with clients and families while providing compassionate support.

Processed timesheets and budgets for employees supporting individuals receiving Medicaid funding. Resolved payment discrepancies and ensured accurate funding allocation. Identified and corrected billing issues to improve accuracy and reduce client concerns. Collaborated with internal teams to maintain efficient payment operations.

Managed high-volume inbound calls assisting members with financial and account needs. Educated members on financial products and services. Resolved member concerns while maintaining positive customer experiences. Processed payments and account transactions accurately and efficiently.

Provided daily care and support to individuals with disabilities. Assisted clients with daily routines, transportation, and community activities. Documented client progress and maintained accurate records. Encouraged independence and helped clients achieve personal goals.

Managed daily operations in a high-volume restaurant environment. Completed weekly inventory counts and employee scheduling. Trained and supervised new employees and managers. Ensured excellent customer service and resolved customer concerns efficiently.