Nnamdi Okorie

Customer Service and Administrative Support Professional

Abuja, Nigeria

About

A dedicated and results-oriented professional, a reliable and proactive customer service with 2 years of experience in administrative support, project coordination, and digital organization with a proven track record of strong attention to detail, adaptability and a solutions focused mindset with an ability to manage professionals by keeping operations organized and efficient. I am a quick learner with excellent communication skills and skilled in managing calendars, organizing data, and streamlining workflows using tools such as Google Workspace, Five9, Convoso dialer and CRM platforms. I am committed to continuous learning, growth, and consistently delivering high quality results with my skills while improving my business goals .

Experience

Mathematics Class Teacher

Asend Royal Academy

Jan 2024 – Jan 2026

Taught mathematics to primary school pupil in 3,4 and 5 respectively and achieved 80% success rate by the end of each academic term.

MathematicsTeachingEducation
Appen

An Meta's Single Review Tool (SRT) reviewer

Appen

Jan 2024 – Jan 2024

Worked on an internal platform used by human evaluators and contractors (via vendors like Appen or Telus International) to review, rate, and moderate Facebook ads, posts, and content for quality, policy compliance, and AI accuracy.

Content ModerationQuality AssuranceAI Accuracy

Customer Service Representative and producer (Intern)

Newcross Petroleum Limited

Jan 2018 – Jan 2018

Served in the production and customer service departments as a customer first point of contact and receptionist then observed, pressure and volume of petroleum in a well as a producer.

Customer ServiceProduction MonitoringReceptionist
Polystyrene Industries Limited

Quality Control (Intern)

Polystyrene Industries Limited

Jan 2016 – Jan 2016

Assisted in monitoring production processes as a quality control to ensure quality standards are consistently followed. Ensured compliance with company policies, customer requirements, and industry regulations. Assisted production teams to improve product quality and reduce defects and achieved 70% success rate.

Quality ControlProduction MonitoringCompliance

Education

Federal University of Technology

Federal University of Technology

B.Tech. · Industrial Physics

2015 – 2021

Suthville International School and Colleges (Philippines)

2006 – 2011

Skills

CSSHTMLDjango frameworkPythonCollaborationTeam LeadershipReport WritingResearchPresentationPublic SpeakingTeamsZoomMicrosoft SuiteGoogle WorkspaceAnalytical SkillsAdministrative SkillsStrategic Communication