About
Results-driven Remote Customer Service Representative with 3+ years supporting customers via phone, email, live chat, and social media. At Couba Oil & Gas Services Limited I handled 40+ inquiries daily with 95% satisfaction and cut escalations 25%. Proficient in Zendesk, Freshdesk, CRM, and documentation. 40 WPM typing, strong communication, self-motivated for remote work.
What I'm looking for
Remote Customer Service, Data Entry, or Admin Support roles for startups.
I’m looking for full-time or part-time async work in the WAT/UTC+1 timezone.
Best fit: Zendesk, Freshdesk, CRM, chat/email support, documentation, 40+ WPM.
Experience
Customer Service Representative
Couba Oil & Gas Services Limited
Jan 2022 – Present
- Managed 40+ customer inquiries daily via phone, email, live chat, and social media with 95% satisfaction rate based on post-service surveys
- Resolved technical and billing issues for oil & gas clients, reducing customer escalations by 25% through proactive problem solving
- Documented all interactions accurately in CRM and ticketing systems to maintain complete customer records
- Trained 3 new team members on customer handling procedures, call scripts, and de-escalation techniques
- Maintained 40 WPM typing speed while multitasking between calls, emails, and live chat during peak periods
ZendeskFreshdeskCRM Software
Education
ABIA STATE UNIVERSITY, UTURU
B.A. · English
2011
Skills
40 WPM TypingTime ManagementDocumentationData EntryGoogle WorkspaceMicrosoft OfficeTicketing SystemsCRM SoftwareFreshdeskZendeskSocial Media SupportLive ChatEmail SupportPhone Support
Languages
English (Full professional proficiency)
