Skilled Support Technician
Bronx, United States
#OpenToWorkCyber security analyst candidate with hands-on expertise in SIEM detection, incident response, Azure cloud security, and vulnerability management. Backed by 10+ years of NYC civil service and regulated-environment compliance, directly aligned with NIST CSF and OTI Cyber Command's mission.
I’m seeking a fully remote IT Support or Cloud Support role where I can apply my skills in troubleshooting, networking, and cloud fundamentals. With certifications in A+, Network+, Security+, ITIL 4, and Azure Fundamentals, I’m focused on supporting users while gaining hands-on experience in cloud environments and growing into a Cloud or Cybersecurity role.
AABR INC
Manage operations in a HIPAA-regulated setting, overseeing user access, documentation, and compliance with data privacy standards. Administer account access controls, enforce role-based permissions, and support staff with system-related issues. Develop SOPs, incident documentation, and reporting processes aligned with ITIL practices. Serve as an escalation point for issue triage, coordinating with IT vendors to resolve technical problems and maintain system uptime.
NYC Department Of Transportation
Provide operational and administrative support within a large-scale government environment, managing documentation, data reporting, and cross-agency coordination. Act as a frontline support resource, triaging issues, resolving requests, and ensuring timely communication. Work within structured regulatory frameworks, demonstrating strong attention to compliance, documentation accuracy, and stakeholder support.
NCB Billing
Processed and reviewed medical billing records in a high-compliance environment, identifying discrepancies and resolving data issues through systematic analysis. Maintained strict adherence to HIPAA standards, reinforcing attention to detail, data integrity, and problem solving skills applicable to IT support and security roles.
B.S. Cloud and Network Engineering · Cloud Engineering
PeopleCert
Comptia
Comptia
Microsoft
Comptia
Linux Professional Institute
Microsoft
Microsoft
Microsoft
Axelos
CompTIA
