About
Patient-focused Medical Virtual Assistant with experience supporting healthcare administrative and patient-care processes in remote environments. Skilled in patient intake, appointment coordination, medical documentation, referrals, patient communication, EHR/EMR navigation, and virtual care support. Comfortable reviewing patient information, identifying missing or conflicting details, maintaining accurate records, and escalating concerns to the appropriate healthcare professional. Familiar with Epic and telehealth workflows, with a strong understanding of patient confidentiality, HIPAA principles, and compassionate communication.
Known for being organized, adaptable, detail-oriented, and comfortable working across multiple systems in fast-paced healthcare environments.
What I'm looking for
Healthcare administration, patient coordination & virtual care support.
Experience
Medical Receptionist
Feb 2025 – Mar 2026
● Supported patient intake, scheduling, referrals, follow-ups, and care coordination.
● Reviewed and updated patient information and medical documentation in EHR/EMR
systems, including Epic.
● Responded to patient calls and messages with clear, empathetic communication and
timely follow-up.
● Supported telehealth workflows and helped patients navigate virtual-care technology.
● Tracked referrals, outstanding tasks, and patient requests to help prevent gaps in care.
● Assisted with insurance verification, medication refill requests, and routing clinical
concerns to the appropriate team.
● Maintained accurate, confidential patient records while managing multiple healthcare
systems and priorities.
Medical DocumentationMedical SchedulingCare CoordinationPatient CommunicationInsurance Verification
Clinix Healthcare
Education
Polytechnic, Anambra State
Higher National Diploma (HND) · Business Administration
Certifications
Diploma in Customer Service
Alison
Customer Care & Telephone Etiquette
Alison
Effective Customer Service Skills
Alison
Virtual Assistant Roles & Responsibilities
Alison
Administrative Assistant Training
Alison
Skills
Patient ConfidentialityProvider Calendar MgtClinical Admin SupportHealthcare Data EntryPatient onboardingPatient RegistrationPatient EducationPrior AuthorizationInsurance VerificationEligibility VerificationPatient communicationPatient follow-upReferral CoordinationVirtual Care & TelehealthAppointment schedulingHIPAA ComplianceEHR/EMR Management & EpicMedical DocumentationCare CoordinationPatient Intake & Support
Languages
English (Full professional proficiency)Igbo (Native or bilingual proficiency)
