About
Remote operations professional with experience in project coordination, e-commerce operations, CRM administration, and executive support. I've coordinated cross-functional projects, managed Shopify operations, maintained CRM records, supported 80+ customer interactions daily, and created structured reports using Google Sheets, Excel, ClickUp, and Trello. I'm seeking remote Project Coordinator, Implementation Coordinator, Operations, Executive Assistant, or Customer Success opportunities where I can help teams stay organized, improve processes, and deliver projects successfully.
What I'm looking for
Seeking a remote Project Coordinator or Implementation Coordinator role with a company operating in US or European time zones. Also open to Operations, Customer Success, and E-commerce Operations roles involving Shopify, CRM systems, and cross-functional coordination.
Experience
E-Commerce Operations Specialist
VitalCorex Store
Jan 2025 – Present
• Built and managed a Shopify health and wellness store from setup through daily operations, covering catalog, inventory, fulfillment, and reporting.
• Managed a catalog of 30 products and 80+ variants using structured SKU systems, covering product titles, descriptions, pricing, images, variants, and collections.
• Built a two-tab Profit Tracker in Google Sheets with automated cost, margin, and break-even formulas, and upgraded a store KPI Dashboard to a six-tab system running 266 live formulas for MIS-style reporting.
• Launched and managed a lead-generation outreach sequence via Apollo.io, diagnosing and resolving a deliverability issue to improve sequence performance.
• Improved post-purchase experience through AfterShip automation and routine listing audits; generated $1,502.77 in gross sales while maintaining a 100% on-time delivery rate.
ShopifyGoogle SheetsApollo.io
Executive Administrative Assistant
Chigari Foundation
Mar 2024 – Present
• Coordinated calendars, schedules, and day-to-day operations across departments.
• Maintained organized documentation and reporting systems using Google Workspace.
Google WorkspaceCalendar CoordinationDocumentation
Operations Manager
Quantum International
Jan 2024 – Dec 2024
• Coordinated workflows and task tracking across multiple departments using ClickUp and Trello.
• Improved operational efficiency through process documentation and structured task management systems.
• Managed reporting and communication workflows across teams, keeping stakeholders aligned on status and deliverables.
ClickUpTrelloProcess Documentation
Customer Support Specialist
Alerzo Limited
Jan 2022 – Dec 2023
• Managed 80+ customer inquiries daily via phone, email, and live chat.
• Resolved order tracking and delivery issues while maintaining accurate CRM records.
• Escalated complex concerns and collaborated with internal teams for timely, conflict-free resolution.
CRMCustomer SupportOrder Tracking
Education
Rufus Giwa Polytechnic, Nigeria
Higher National Diploma · Business Administration and Management
2019
Certifications
Gorgias Certified Agent
Gorgias
2025 – 2027
Klaviyo Email Marketing Certification
Klaviyo
2025 – No expiry
ALX Africa Remote Administrative Support Programme
ALX Africa
2024 – No expiry
Skills
Stakeholder CommunicationCross-functional CollaborProcess ImprovementCRM ManagementCustomer SuccessAdministrative SupportOperations ManagementProject Coordination
Languages
English (Professional working proficiency)
