Owen Freeman

• Process and review high-volume healthcare claims-related intake documentation while maintaining strict productivity and quality standards. • Verify member, claim, and operational information for accuracy and completeness within enterprise systems. • Research discrepancies and resolve data issues to support timely and accurate downstream claims processing. • Maintain 99%+ accuracy while processing 500+ records daily in a production-driven remote environment. • Navigate multiple internal systems simultaneously, including Citrix-based workflows, while protecting confidential information and maintaining HIPAA compliance. • Process workflow documents, maintain records, update work activity in WorkFront, and support accurate routing and completion of claims-related intake work. • Use high-volume keyboard and 10-key data entry skills while consistently working toward production and quality metrics.

• Oversaw daily production and employee operations, ensuring workflow, quality, and production expectations were met. • Managed inventory, prepared invoices, coordinated deliveries, and maintained accurate operational records. • Verified board bundles for correct counts and quality before delivery or distribution. • Maintained customer relationships and coordinated orders and delivery needs to support reliable service.

• Managed day-to-day administrative operations, including banking, billing, financial records, licensing, employee scheduling, and business documentation. • Maintained vendor relationships, coordinated purchasing and orders, and ensured supplies and operational needs were met. • Managed social media content for 3 Forks Cafe, Lesterville Farmers Market, and Lesterville Chamber of Commerce. • Created marketing materials and graphics using Adobe tools, including large-format canvas signs and graphics for digital signage. • Maintained payroll, revenue, expense, and operational records and used Excel and other business tools to support reporting and organization.

• Managed daily business operations, employees, scheduling, inventory, vendor coordination, banking, cash reconciliation, and customer service. • Managed the business's social media accounts, creating and publishing promotional content for events, specials, and business updates. • Designed marketing materials, promotional graphics, signage, and digital content using Adobe creative tools. • Oversaw payroll-related activities, financial records, purchasing, inventory controls, and staffing based on business needs. • Built customer and community relationships while supporting promotions and the business's local presence.

• Prepared daily vending routes by loading company vans with product and cash required to service vending and change machines across multiple customer locations. • Stocked and maintained snack, soda, cold-food, hot-food, change, and ATM machines while monitoring inventory levels and product demand. • Collected, counted, and reconciled cash from machines and replenished change machines accurately to support uninterrupted customer service. • Inspected food and snack inventory for expiration dates, product quality, and proper rotation, removing or replacing outdated items as needed. • Performed basic troubleshooting and minor repairs on vending equipment to resolve service issues and reduce machine downtime. • Responded to customer requests and adjusted machine product selections and stocking levels based on location preferences and demand. • Handled customer reimbursement requests for lost money and resolved routine vending service concerns professionally.