Customer Service Sales Representative
Cookeville, TN, United States
#OpenToWorkI am a Customer Service Sales Representative with over 20 years of frontline service experience focused on improving customer retention and resolving escalations quickly. Most recently, I have worked as a Telephone Survey Interviewer at Logit Group since 2021, building on a long history of managing complex customer accounts and daily queue metrics. My work spans CRM software, data analysis, and conflict resolution, which I have applied to reduce delays and maintain clear communication and empathy with customers. I have handled escalated calls, negotiated commercial installation schedules, and conducted structured telephone interviews while maintaining standardized procedures and accurate case tracking.
I’m seeking a position where I can fully utilize my strengths while continuing to grow professionally. I’m highly detail‑oriented, customer‑focused, and skilled at navigating challenging or unpleasant customer interactions with patience and empathy. I’m always willing to learn new skills that support the role and the team’s success. I’m open to both full‑time and contract opportunities, though I would especially welcome a full‑time position where I can contribute consistently and long‑term.
Logit Group
Conducted structured telephone interviews with respondents, recording answers in CRM software for accurate case tracking. Administered survey scripts to 50+ callers per shift while maintaining standardized question wording and tone. Scheduled and confirmed callback appointments with participants, updating CRM records to preserve response continuity.
Wholesale Carpets of TN
Negotiated commercial installation schedules with contractors, cutting project lead times and customer complaints. Directed daily store operations, scheduling staff and assigning routes to maintain on-time deliveries. Negotiated vendor payment terms and managed supplier invoices to preserve cash flow for peak seasons.
Nielsen and Bainbridge
Answered inbound customer inquiries via phone and email, resolving account issues within one business day. Ran daily queue reports to identify backlog trends and recommended schedule adjustments to leadership. Handled escalated customer calls to de-escalate issues and restored account access promptly.
Soc/CJ
