About
Dynamic and client-focused Account Manager with a proven track record of delivering exceptional service, building long-term partnerships, and driving revenue growth. Known for being responsive, resourceful, and relationship-driven, skilled at cultivating loyalty through proactive communication and thoughtful follow-through. Adept at identifying and seizing new business opportunities while maximizing the value of existing accounts. A flexible, collaborative professional who thrives in fast-paced environments and consistently exceeds expectations.
What I'm looking for
I’m looking for a remote role focused on account management, client success, operations, project coordination, research, or customer experience. I enjoy building relationships, solving problems, organizing complex projects, and helping clients or teams succeed. While I have a strong background in promotional products and business development, I’m looking for opportunities that use my communication, strategic thinking, versatility, and people skills beyond traditional sales.
Experience
Owner
AUTSIM NAVIGATION SOLUTIONS
Oct 2025 – Present
Founded a mission-driven platform dedicated to supporting families of autistic individuals with complex, lifelong care needs Empower caregivers with practical tools, language, and strategies to navigate fragmented systems and advocate effectively Lead structured client engagements including intake assessments, action planning, and ongoing advisory support Develop scalable content (webinars, guides, digital resources) to expand reach and client engagement Serve as a trusted advisor in high-stakes planning discussions, helping clients make informed, confident decisions Drive business development through community partnerships, referrals, and thought leadership initiatives
Client EngagementContent DevelopmentBusiness Development
Senior Account Representative
Renaissance Promotions
Jan 2025 – Present
1099 remote position 2008-2017, 2025-present
Account ManagementRemote WorkClient Relations
Account Manager
Camelot Enterprises
Sep 2017 – Dec 2024
Developed a strong client base through strategic cold calling, targeted networking, and reactivation of dormant accounts, consistently generating high-value business opportunities.
Achieved a 100% year-over-year increase in sales during the first four years by consistently exceeding targets and deepening client relationships.
Advised clients in selecting optimal branded merchandise, resulting in an 80% boost in satisfaction and repeat business.
Leveraged Salesforce to manage sales pipelines, track lead activity, and enhance forecasting accuracy.
Sourced customized promotional products and apparel aligned with client specifications to increase brand visibility and campaign effectiveness.
Created compelling presentations and quotes that highlighted product value, helping to close deals and consistently meet or exceed revenue goals.
SalesforcePromotional ProductsSales Presentations
Northeast Response Coordinator
AUTISM SPEAKS
Jan 2016 – Dec 2017
CoordinationResponse ManagementNonprofit
Account Manager
Renaissance Promotions
Mar 2002 – May 2008
Communicated with marketing teams on a regular basis via weekly emails, monthly phone conversations, and quarterly meetings.
Achieved an average 30 percent improvement on all social media channels.
Account ManagementMarketing CommunicationSocial Media
Account Executive
ADIRONDACK AD SPECIALTIES
Jan 2002 – Dec 2008
Remote
Account ManagementAdvertisingRemote Work
Education
SUNY OSWEGO
BA · Psychology
Certifications
Certified Life Coach
CLCI
Skills
multitaskingAccount ManagementProblem solvingMarketing ManagementPromotional ProductsHubSpotSalesforceRelationship BuildingAccount ManagementNegotiationLead GenerationStrategic Prospecting
