About
EHR Application Specialist with 6+ years’ experience bridging clinical staff and IT systems, translating clinical workflows into precise eClinicalWorks (eCW) build decisions.
Experienced across the full build lifecycle: workflow mapping, system design, go-live support, end-user training, post-launch optimization, with a consistent focus on data accuracy, HIPAA/privacy compliance, and measurable quality outcomes.
Experience
Senior EMR Software Analyst
Sep 2019 – Aug 2025
● Configured and customized eCW modules to client-specific clinical workflows across implementation, go-live, and optimization phases, bridging the gap between clinical staff needs and IT system capabilities.
● Constructed templates, order sets, macros, and security/access parameters tailored to each provider's specialty and site requirements.
● Designed and developed clinical workflows for providers and end-users, and standardized build and training documentation to leader/student guides, quick reference materials, job aids, scripts, and scenarios for consistency across the team.
● Led go-live training and coaching for providers, super-users, and end-users, supporting adoption during initial system setup, follow-up after go-live, and ongoing optimization initiatives.
● Optimized and enhanced existing eCW configurations during post-launch stabilization, resolving P1 application issues and improving day-to-day system performance.
● Integrated feedback from vendors, clinicians, and business stakeholders into configuration updates, and streamlined go-live and support workflows to reduce disruption during transitions.
● Consulted directly with clients to design and adapt eCW workflows and configuration to their specific clinical needs, ensuring changes complied with HIPAA and data privacy requirements.
● Assessed and reported trainee and end-user performance to leadership using established Clinical Informatics methods.
https://www.eclinicalworks.com/
Data Entry Specialist
Jan 2017 – Sep 2019
● Provided technical support to end-users, handling problem identification, diagnosis, resolution, and escalation via help desk system, phone, and remote support tools.
● Performed security administration functions for user, data, and remote access.
● Supported companywide migration from a legacy CRM system to Salesforce, providing end-user training and support to ensure a smooth transition.
● Translated business goals, feature concepts, and data compliance needs into prioritized product requirements and use cases.
● Maintained current inventory of parts by tracking purchases, sales, and disposals through Excel; consistently met speed and accuracy targets for data entry.
● Prepared vendor invoices and processed incoming payments.
www.springrates.com
Education
Leader Quest, Jacksonville, FL
IT Specialist with Security Plus
2018 – 2018
Florida State College, Jacksonville, FL
Associate in Arts · Information Technician
2009 – 2012
Certifications
eClinicalWorks EMR/EHR certified in ASC, Behavioral Health, Dental, Dermatology, Inventory Management, Prisma, Smart Notes, and AI Dictation modules
eClinicalWorks
MIPS quality measures and HIPAA certified
MIPS
Skills
salesforceeclinicalworksOpen EMRGreenwayCernerAllscriptsAthenaEPICTableauMS SQL ServerHL7ExcelSalesforceLabcorpDragon speechMicrosoft AI DictationMIPSHEDISHIPAAeClinicalWorks
Languages
English (Native or bilingual proficiency)Gujarati (Native or bilingual proficiency)
