About
Customer-focused professional with 5+ years across contact center, BPO/sales, hospitality, and retail environments, skilled in delivering excellent customer service, driving sales conversions, and maintaining accurate records across CRM systems (Salesforce, Zendesk, Genesys, and Ujet).
Proven ability to build rapport quickly, resolve concerns efficiently, and consistently meet performance targets in fast-paced, high-volume settings.
Reliable, adaptable, and comfortable working independently or as part of a team.
Well-suited for a Customer Service role that values strong communication, accuracy, and a customer-first mindset.
What I'm looking for
I am looking for a remote Customer Support or Client Relations role where I can use my experience in customer service, communication, problem-solving, and sales to deliver excellent customer experiences. I enjoy assisting customers, resolving concerns, building strong client relationships, and finding solutions that meet their needs. I also have experience with upselling, cross-selling, order management, and working with CRM and customer support platforms.
Experience
Sales Agent
Springboard (TravelPass Group Campaign)
May 2026 – Present
• Handle outbound and inbound sales calls for TravelPass Group's travel products and services, focusing on driving strong conversion rates.
• Build rapport quickly with prospective customers, identifying needs and presenting relevant offers.
• Consistently work toward call volume and conversion targets in a fast-paced, performance-driven environment.
• Maintain accurate records of calls, outcomes, and customer interactions.
SalesCall HandlingCRM Systems
Customer Service Representative & Order Coordinator
Oasis Lounge & Restaurant
Feb 2026 – May 2026
• Coordinated order fulfillment between customers, kitchen staff, and delivery teams, ensuring accurate and timely delivery.
• Handled customer inquiries and orders across multiple channels, resolving concerns efficiently.
• Recommended products and promoted additional items, contributing to sales revenue growth.
Order CoordinationCustomer ServiceSales
Sales Associate
Brixx Cafe
Jul 2025 – Jan 2026
• Delivered excellent customer service in a fast-paced café environment, upselling menu items and promotions.
• Processed transactions accurately while resolving customer concerns professionally.
Customer ServiceSalesUpselling
Contact Centre Agent
CCI Kenya
May 2023 – May 2025
• Managed high-volume inbound and outbound customer interactions via phone, email, and live chat.
• Utilized Salesforce, Zendesk, Genesys, and Ujet to manage customer accounts, log inquiries, and track resolutions.
• Maintained accurate records and completed timely follow-ups, collaborating with internal teams on escalations.
• Identified customer needs and recommended relevant products and services.
SalesforceZendeskGenesys
Receptionist / Front Desk Executive
Pamba Spa
Nov 2022 – Apr 2023
• Served as first point of contact for clients, managing appointments and inquiries.
• Maintained accurate client records and promoted spa services to encourage repeat visits.
Client RecordsAppointment ManagementCustomer Service
Sales Representative
Suzie Beauty
Jun 2019 – Sep 2022
• Assisted customers with product selection and processed sales transactions accurately.
• Built long-term client relationships and contributed to sales targets through upselling.
SalesCustomer ServiceUpselling
Education
CCI Kenya
Customer Support
2023 – 2025
Vera Beauty College
Diploma · Beauty Therapy
2017 – 2019
Kenya Certificate of Secondary Education (KCSE)
2012 – 2015
Skills
Complaint ResolutionMicrosoft OfficeUjetGenesysZendeskSalesforceCRM SystemsCall HandlingUpsellingSales ConversionOrder CoordinationCustomer Service
Languages
English (Full professional proficiency)French (Elementary proficiency)
