Patrick Dunphy
Loan Processing
Rock Hill, United States
#OpenToWork
About
Throughout my career, I have demonstrated a commitment to organization and time management. My ability to meticulously review loan documents for completeness and accuracy has been key in ensuring compliance with both internal guidelines and regulatory standards. I take pride in maintaining detailed records of loan applications while fostering effective communication with team members such as loan officers and underwriters to facilitate timely approvals. In addition to my technical skills, I possess strong critical thinking abilities that enable me to resolve discrepancies efficiently. My proactive approach ensures that any issues related to documentation or processing delays are addressed promptly, ultimately enhancing customer satisfaction during the loan process. I understand the importance of providing excellent customer service while navigating complex financial information. My organized working style allows me to manage multiple tasks effectively without compromising quality or accuracy.
What I'm looking for
I have been out of the field for a time taking care of my father during his twilight years.
I am excited about getting back into mortgage services and the opportunity to contribute my expertise and support to your company's mission of delivering seamless processing services.
Thank you for considering my application; I look forward to discussing how I can be an asset to your team.
Experience
Process Manager
Loan Officer Assist, LLC.
Jun 2023 – Mar 2024
*Developed and enforced operation performance metrics, ensuring continued excellence in client relationships
*Managed a diverse staff of 25 loan processors in their day-to-day operations — encouraged & coordinated continued learning opportunities, facilitated healthy inter-office relationships, and mitigated potential conflicts
*Maintained departmental adherence to approved budgets, compliance with regulatory agencies & company policies, while meeting set milestones.
Loan Processor III
Guild Mortgage Company, LLC
Jan 2022 – Oct 2022
* Created more efficient work flow allowing sales team to exceed closing date expectation.
* Researched and communicated documentation needs for customers.
* Broad knowledge of product guidelines facilitated resolution of potential issues.
* End to end mortgage experience truncated by 2.1 days by improving operational systems.
* Reviewed an average of 75 documents per file for accuracy.
Loan Processor
CrossCountry Mortgage, Inc
May 2021 – Jan 2022
* Created more efficient work flow allowing sales team to exceed closing date expectation.
* Researched and communicated documentation needs for customers.
* Broad knowledge of product guidelines facilitated resolution of potential issues.
* End to end mortgage experience truncated by 2.1 days by improving operational systems.
* Reviewed an average of 75 documents per file for accuracy.
* Validated employment through third party services and evaluate all title documentation for compliance.
Processor II
Movement Mortgage, LLC
Dec 2016 – Feb 2021
* Retained extensive knowledge of compliance and product guidelines for multiple platforms.
* Finished fifth in our community with 346 closed loans in 2020.
* Built long lasting relationships with title companies, realtors, underwriters.
* Volunteered to spearhead new processor team for jumbo loan.
Loan Processor
Wyndham Capital Mortgage
Jul 2015 – Dec 2016
* Maintained and managed pipeline of 202 loans.
* Obtained SASE level two credit authority.
* Developed and promoted title subject matter specialist role.
Skills
stewardshipStrong OrganizerTime ManagementEffective Communicationcompliance knowledgecredit analysispolicy knowledgeattention to detailanalytical ability
Languages
English (Full professional proficiency)
