Pauline Grove

Pauline Grove

Motivated auto body repair and refinish professional with 4 years of hands-on experience and front-facing customer service; Seeking to transition into automobile damage appraiser and insurance claims processing roles.

Waterford, United States

#OpenToWork

About

Motivated auto body repair and refinish professional with hands-on experience in paint preparation, color matching/tinting, vehicle teardown/put togethers and customer service. Seeking to transition into damage analysis, estimating, and insurance adjustment roles. Strong attention to detail, time management, and problem-solving skills with experience in fast-paced environments. Relevant Skills & Strengths include: Communication | Customer Service | Detail Oriented | Time Management | Creative Problem Solving | Adaptable

What I'm looking for

Remote and hybrid positions in automobile damage appraisal, estimating, and insurance. Wanting to learn scheduling and project management. Willing and seeking to relocate for the right role.

Experience

S&L Auto Body & Frame

Co-Painter

S&L Auto Body & Frame

Jan 2024 – Present

Review job tickets and inspect vehicles to ensure every part is accounted for to minimize any backtracking. Follow refinish procedures (cleaning, sanding, priming, blocking and masking) along with color matching, tinting, and spraying. Apply creative problem-solving skills to resolve issues efficiently. Maintained cleanliness and organization to support efficient repair turnaround.

Color MatchingSpraying
Highland Road Collision

Shop Apprentice

Highland Road Collision

Jan 2022 – Jan 2024

Assisted with high-volume repair workflow in fast paced shop. Wash, detail, and scan vehicles with Mitchell before and after repairs are completed. Answer customers' calls when office management step away. Managed parts inventory for daily shop operations. Maintained cleanliness and organization to support efficient repair turnaround.

Vehicle DetailingMitchellParts Inventory
Lions Den

Server

Lions Den

Jan 2021 – Jan 2022

Provide efficient and friendly service. Consistent multi-tasking to ensure all customers enjoy dining experience. Maintain communication with cooks, managers, bartenders, and staff. Complete opening/closing tasks that are assigned. Taking orders using various POS systems.

POS SystemsCustomer ServiceCommunication

Server

Pettit’s Lakeview Campground & Bar

Jan 2021 – Jan 2022

Provide efficient and friendly service. Consistent multi-tasking to ensure all customers enjoy dining experience. Maintain communication with cooks, managers, bartenders, and staff. Complete opening/closing tasks that are assigned. Taking orders using various POS systems.

POS SystemsCustomer ServiceCommunication
The Cleaning Authority

Residential/Commercial Cleaner

The Cleaning Authority

Jan 2019 – Jan 2021

Grow trusted relationships with current and future clients to keep reputable standards and follow a specific detail oriented cleaning system; systems changed if cleans were weekly/bi-weekly, monthly, and move-in/out. Stayed in the targeted arrival and finish times for the courteously of clients’ privacy and satisfaction.

Cleaning SystemsClient RelationsTime Management

Education

Oakland Community College

Oakland Community College

2022 – 2023

Certifications

Painters Assistance, Paint and Refinish Procedures, Detailing, Damage Analysis & Collision Estimating using CCC

Oakland Community College

2023 – No expiry

Skills

ZoomGoogle MeetGoogle DocsGmailMicrosoft PowerPointMicrosoft WordAdaptableCreative Problem SolvingTime ManagementDetail OrientedCustomer ServiceCommunication

Languages

English (Native or bilingual proficiency)