About
IT professional with 10+ years of experience supporting enterprise systems, ERP platforms, and business-critical operations across international environments.
Strong background in SQL analysis, incident management, troubleshooting, system support, and operational continuity.
Experienced working directly with U.S. and global clients through SLA-driven environments using Salesforce, SQL, and cross-functional collaboration.
What I'm looking for
I'm looking for remote opportunities where I can combine my experience in systems analysis, SQL, data analysis, and enterprise application support to solve complex business and technical challenges.
Experience
• Provided enterprise application support for global shipping and logistics platforms integrated with multiple carrier systems.
• Restored critical shipment operations by troubleshooting carrier integrations and resolving blocked shipment incidents.
• Analyzed shipping rates, logs, SQL data, and system behavior to identify operational inconsistencies and root causes.
• Modified ShipIT scripts and configurations for low-complexity client requests, reducing unnecessary escalation costs.
• Managed SLA-driven support cases through Salesforce while supporting high-volume global enterprise environments.
• Conducted calls in English with U.S. and Europe-based clients.
• Collaborated with developers and account managers.
• Improved escalation quality by documenting technical requirements and detailed issue analysis for engineering teams.
SQLSALESFORCEERPIncident & Problem ManageETL
SAP Functional Analyst
GLOBAL HITSS
Jun 2023 – May 2024
• Provided operational and functional support for enterprise systems used by CLARO.
• Handled complex incidents, monitoring activities, and operational continuity tasks in high-volume environments.
• Collaborated with technical and business teams to improve system stability and support processes.
SAPIncident ManagementOperational Support
Software Analyst / Application DBA
Canvia
Mar 2020 – Jun 2023
• Supported operational ERP processes for CLARO Peru in high-demand ticketing environments.
• Performed SQL analysis, troubleshooting, and operational support for business-critical systems.
• Coordinated issue analysis and support activities with technical teams and business stakeholders.
SQLERPTroubleshooting
• Served as the primary Software Analyst responsible for functional analysis and operational support.
• Contributed to ISO 9001 compliance by documenting operational workflows, software processes, and database structures.
• Created reports, operational controls, and process documentation for management and business operations.
• Performed authorized production data corrections and database validations to maintain operational continuity.
• Acted as the bridge between business users and software developers, translating operational requirements into technical specifications.
Systems AnalysisData AnalysisOperational Support
Education
InGenio Learning
ITIL Foundation Course
2019 – 2019
Institute of Project Management
Basic Project Management Course
2018 – 2018
Instituto San Ignacio de Loyola
Software Engineering
2011 – 2017
Certifications
Big Data Fundamentals
LinkedIn Learning
2026 – No expiry
Generative AI, Prompt Engineering, AI Productivity, and AI-assisted Workflow Courses
LinkedIn Learning & Coursera
2026 – No expiry
Generative AI Leader
Google Cloud
2026 – No expiry
Skills
Systems AnalysisETLSAPERPSalesforceSQLNotepad++CopilotMicrosoft 365SSISSalesforceCross-functionalData AnalisSystems AnalysisData IntegrationSAP SupportERPEnterprise ApplicationDatabase AnalysisSQL
Languages
Spanish (Native or bilingual proficiency)English (Professional working proficiency)French (Elementary proficiency)Italian (Elementary proficiency)German (Elementary proficiency)
