Oluwole Babalola

Oluwole Babalola

Customer support/chat and email support

Ondo, Nigeria

#OpenToWork

About

I am a reliable remote customer support professional with experience heading customer inquiries via email and chat,l am fast responding, calm under pressure, and focus on solving problems so customer leave happy,I am available full time in UTC+1 and comfortable using tools like zendesk, Gmail and slack

What I'm looking for

Full time or part time remote customer support, virtual assistant or chart support roles. Open to start up a small businesses, available 40 hours per week, UTC+1 timezones.

Experience

Freelance Customer Support

Freelance Remote Customer Representative

Freelance Customer Support

Jun 2024 – Present

- provide remote customer support to client, Handle inquiries, resolved complaint and ensure customer satisfaction, manage multiple clients request daily while maintaining fast response time

Customer ServiceCRMWhatsApp

Customer support assistant

Freelancing customer support

Jan 2024 – Present

Handle customer inquiries for small online business via email and live chat. Response to 40 to 60 customer messages daily within 2 hours Resolve issues related to order, refund, account access and products questions Mainntain customer record and updated order status in Google sheet s and Excel Maintain 95percent possible feedback from customers by staying calm and clear under pressure

Customer supportEmail supportChat supportProblems solvingData entry

Education

Ondo Boys High School

Ondo Boys High School

2019 – 2025
Ondo boys boys high school

Ondo boys boys high school

SSCE

2019 – 2025
Government college ondo

Government college ondo

SSCE

2018 – 2021

Certifications

Certificate Of Excellence

OBHS '94 Progressive Club, Ondo

Jan 2023 – No expiry

Skills

Data EntryTeam WorkTime ManagementMicrosoft WordProblem SolvingZendeskCustomer support

Languages

English (Full professional proficiency)