About
I am a reliable remote customer support professional with experience heading customer inquiries via email and chat,l am fast responding, calm under pressure, and focus on solving problems so customer leave happy,I am available full time in UTC+1 and comfortable using tools like zendesk, Gmail and slack
What I'm looking for
Full time or part time remote customer support, virtual assistant or chart support roles. Open to start up a small businesses, available 40 hours per week, UTC+1 timezones.
Experience
Freelance Remote Customer Representative
Freelance Customer Support
Jun 2024 – Present
- provide remote customer support to client, Handle inquiries, resolved complaint and ensure customer satisfaction, manage multiple clients request daily while maintaining fast response time
Customer ServiceCRMWhatsApp
Customer support assistant
Freelancing customer support
Jan 2024 – Present
Handle customer inquiries for small online business via email and live chat.
Response to 40 to 60 customer messages daily within 2 hours
Resolve issues related to order, refund, account access and products questions
Mainntain customer record and updated order status in Google sheet s and Excel
Maintain 95percent possible feedback from customers by staying calm and clear under pressure
Customer supportEmail supportChat supportProblems solvingData entry
Education
Ondo Boys High School
2019 – 2025
Ondo boys boys high school
SSCE
2019 – 2025
Government college ondo
SSCE
2018 – 2021
Certifications
Certificate Of Excellence
OBHS '94 Progressive Club, Ondo
Jan 2023 – No expiry
Skills
Data EntryTeam WorkTime ManagementMicrosoft WordProblem SolvingZendeskCustomer support
Languages
English (Full professional proficiency)