Infrastructure Engineer IV
AAA-Mountain West Group (MWG)
Led migration of 30+ enterprise applications from the retiring A3/Smart Home infrastructure to the AAA-MWG domain, including GCP data archiving to support M&A activities. Led the on-prem-to-AWS data center migration from the Sedona, AZ facility, delivered without a customer-visible outage. Work recognized with the Technology Quality Champion Award (2022) for infrastructure delivery and operational quality. Served as operational lead for SQL, Windows, Linux, Storage, and Backup teams, improving performance and service delivery across cross-functional IT operations. Drove hybrid cloud and on-prem modernization, supporting future-state architecture, COE initiatives, and resolution of critical operational issues. Supported enterprise-critical infrastructure governance, including inventory management, risk reviews, change controls, and resiliency checkpoints aligned with ROI standards. Coordinated cross-team delivery and dependencies through structured routines (kickoffs, status reviews, stakeholder forums), proactively managing risks and schedules. Produced executive-level reporting on delivery status, risks, and milestones for senior leadership, audit, and governance forums. Partnered with sponsors, architects, and operations leaders to ensure execution aligned with governance models, risk controls, and operational resiliency objectives. Contributed to technical recovery and business continuity planning, including recovery validation, infrastructure readiness assessments, and resiliency gap analysis with our partners at Cohesity. Conducted infrastructure risk assessments and supported audit and regulatory inquiries with evidence and remediation tracking. Provided architectural and operational expertise across VMware-based cloud hosting, storage, backup, Autosys scheduling, network security, and mainframe-adjacent integrations. Managed offshore database operations (HCL), improving onboarding efficiency and optimizing resource utilization and standardization. Led Active Directory vulnerability remediation in coordination with WINTEL teams to ensure secure, scalable deployments. Worked across complex multi-vendor environments, including Cisco, VMware, Broadcom, CrowdStrike, and Palo Alto.