Petra Ferreyra

Petra Ferreyra

IT Support & Operations Specialist | Technical Support, Data & QA

Buenos Aires, Argentina

#OpenToWork

About

Detail-oriented professional with experience in customer support, administration, data entry, and technical projects. I’m comfortable working with structured processes, troubleshooting issues, organizing information, and learning new systems. I have a technical background in Python, JavaScript, SQL, APIs, and Git/GitHub, and I’m looking for a remote role where I can contribute reliably and continue developing my skills.

What I'm looking for

I'm looking for a remote role in IT Help Desk, Technical Support, Data Operations, QA, or other structured, process-oriented work. I enjoy troubleshooting, organizing information, following procedures, and working independently.

Experience

Therapeutic Support Assistant (Education & Development)

ETI Salud

Mar 2022 – Dec 2024

• Supported children and adolescents with diverse developmental and emotional needs, adapting communication and support strategies to individual situations. • Collaborated with school teams and other professionals, maintaining clear communication, documentation, and follow-up. • Managed multiple ongoing responsibilities while maintaining attention to detail, consistency, and confidentiality.

communicationdocumentationsupport strategies

Administrative & Customer Support Assistant

Marta Francisco – Real Estate

Dec 2017 – Mar 2018

• Provided customer support by phone and through virtual channels, responding to questions and coordinating follow-up. • Performed data entry and system updates while maintaining accurate and organized records. • Handled administrative tasks independently and ensured information was kept current and accessible.

customer supportdata entrysystem updates
El Mundo de los Elfos

Customer Service & Store Operations

El Mundo de los Elfos

Mar 2016 – Nov 2016

• Managed day-to-day customer service and store operations independently during assigned shifts. • Handled cash register operations, basic financial reconciliation, and routine administrative tasks. • Resolved customer requests directly and maintained an organized service environment.

customer servicecash registerfinancial reconciliation

Education

Technical & Data Training

Universidad de Buenos Aires (UBA)

Bachelor’s Degree · Music Therapy

2016 – 2022

Skills

VS CodeGoogle WorkspaceSlackNotionJiraHubSpotGitHubGitHTML/CSSSQLPythonJavaScriptREST APIs

Languages

Spanish (Native or bilingual proficiency)English (Full professional proficiency)