Phyllis Brobbey

● Maintained 95% accuracy in managing inventory, monitoring sales, and preparing reports, contributing to efficient daily operations. ● Expanded distribution channels by 20% through market research, increasing product visibility and accessibility. ● Boosted social media engagement by 30% through creative content development and consistent posting. ● Achieved a 95% first contact resolution rate, ensuring positive customer experiences and repeat business. ● Achieved 95% accuracy in managing records, preparing documentation, and coordinating tasks to streamline business processes.

● Achieved a 98% completion rate for assigned surveys through clear communication and effective respondent education on the survey's purpose and objectives. ● Maintained 100% data viability by keeping detailed records of customer interactions and an audit trail for all data changes to ensure compliance to data guidelines. ● Awarded best data contributor for providing 85% of completed responses in the 2024 economic survey ● Collected 85% of comprehensive information from respondents to accurately understand their needs and problems for the 2024 economic survey.

● Achieved 90% adherence to documentation timelines and 100% accuracy by meticulously reviewing and researching documents, coordinating with multiple departments to ensure data was accurate and current, and obtaining necessary approvals. ● Organized and reported on 60+ meetings, preparing and proofreading documents, taking detailed notes, drafting clear communications, and providing administrative support to senior management. ● Reported on 60+ meetings by taking detailed meeting notes and minutes, and drafting clear notes, memos, and emails for effective communication. ● Managed and safeguarded 80% of sensitive information, preparing confidential reports and creating detailed research presentations for senior management with a focus on security and privacy. ● Optimized executive calendars, scheduling 40% of meetings and resolving conflicts through negotiation and adjustment, ensuring efficient time management for senior executives. ● Coordinated daily office operations by overseeing correspondence, handling inquiries, and providing comprehensive support, contributing to 40% of office efficiency improvements.

BSc in Actuarial Science

University of Professional Studies Accra,(UPSA).