About
Property Management Virtual Assistant with 2+ years of hands-on experience supporting US-based residential portfolios remotely.
I've handled everything from day-to-day tenant communications and lease drafting to rent tracking, maintenance coordination, and compliance reporting - all while working across time zones.
Recently expanded my toolkit to include platforms like AppFolio, PropertyMeld, and Buildium, along with a broader range of property management workflows such as Section 8 housing, vendor management, and security deposit dispositions.
What I'm looking for
Remote Property Management VA roles supporting US residential portfolios - ideally on AppFolio, Buildium, or PropertyMeld, though I ramp fast on any platform.
I'm looking for owners/PMs who want tenant communications, maintenance coordination, and lease admin handled without hand-holding, someone who can own the inbox, chase vendors, keep Section 8 paperwork compliant, and keep your day free for the decisions only you can make.
Experience
Property Management Virtual Assistant
Show Not Tell Two LLC
Jan 2023 – May 2025
Supported a 4-property portfolio (~30+ residential units), managing tenant relations, lease lifecycle, rent tracking, and back-office operations for a remote US-based owner.
Key Wins
Cut average tenant response time by 30% by building a structured follow-up system so nothing slipped through Processed 30+ monthly rent payments with zero discrepancies across 2+ years - clean records every month Handled 150+ tenant touchpoints per month via Google Voice and email, averaging a 4-hour response window Took lease management end-to-end: drafted agreements, coordinated signings, and proactively tracked renewals Maintained consistent accuracy across Innago and Stessa with daily record updates and organised OneDrive filing Built and delivered weekly past-due reports that directly supported the collections process Day-to-Day Responsibilities Fielded tenant inquiries on maintenance, lease terms, and move-in/move-out logistics through Google Voice and email Recorded rent payments, maintained rent rolls, and kept all tracking current for management review Processed new tenant applications, verified guarantors through TheGuarantors, and supported Zillow listings Ran quarterly financial report prep and created Canva graphics and presentations when needed Completed overnight task cycles (US time) so the team had everything ready at the start of their day Tools: Innago
· Stessa
· Zillow
· TheGuarantors
· Google Voice
· OneDrive
· Microsoft Excel
· Canva
InnagoStessaGoogle Voice
Education
Govind Guru Tribal University (GGTU)
Bachelor's Degree
2026
Certifications
RKCL Certification
Vardhman Mahaveer Open University
2024 – No expiry
Skills
ZillowCanvaQuickBooksMicrosoft ExcelStessaInnagoPropertyMeldAppFolioSection 8 HousingVendor ManagementRent CollectionsMaintenance CoordinationLease & PMA PreparationAppointment SettingProject ManagementWorkflow AutomationData EntryCustomer ServiceAdmin Support
Languages
Hindi (Native or bilingual proficiency)English (Professional working proficiency)
