About
Motivated and detail-oriented professional with experience in network administration, IT support, customer service, logistics coordination, and mobile sales.
Strong technical foundation in networking and cybersecurity, combined with excellent communication and organizational skills.
Committed to continuous improvement and delivering efficient, high-quality service in fast-paced environments.
Experience
Mobile Expert
Apr 2025 – Present
• Provide tailored mobile solutions to customers, emphasizing product knowledge and customer satisfaction.
• Meet and exceed monthly sales goals through active engagement and relationship building.
• Troubleshoot device and network issues, maintaining a strong focus on technical accuracy and customer experience.
Mobile SolutionsSalesTroubleshooting
T-Mobile
Network Administrator
Present
• Assist farms with networking needs, troubleshooting connectivity and technical issues to support reliable day-to-day operations.
• Provide hands-on technical support and help maintain network equipment and services in agricultural environments.
• Communicate with customers and users to identify problems, explain solutions, and resolve issues efficiently.
NetworkingTechnical SupportTroubleshooting
Dairy One
Logistics Coordinator
Mar 2023 – Apr 2025
• Managed shipment scheduling, order tracking, and distribution documentation for domestic and international logistics.
• Improved warehouse efficiency and communication between departments through process streamlining.
• Ensured compliance with company and client standards for quality, timing, and cost control.
LogisticsWarehouse ManagementProcess Improvement
PSA BDP
Member Service Representative
Jul 2021 – Jul 2023
• Provided outstanding front-desk service, ensuring member satisfaction and retention.
• Managed memberships, billing, and facility operations efficiently and courteously.
• Assisted in maintaining a clean, organized, and welcoming gym environment.
Customer ServiceMembership ManagementFacility Operations
Planet Fitness
Education
Penn State World Campus
Bachelor’s Degree · Cybersecurity
2024
Temple University
Management Information Systems
2021 – 2023
Skills
CommunicationTime ManagementSalesWarehouse ManagementCybersecurityMicrosoft OfficeNetworkingTechnical Support