About
Detail-oriented, independent Bookkeeper & Intuit ProAdvisor with extensive experience in administrative support, customer service, quality assurance, inventory management, logistics coordination, and new hire onboarding.
Proven success in improving operational efficiency, reducing onboarding time by 25%, decreasing erroneous shipments by 15%, increasing the quality of finished goods shipped by 10%, and strengthening customer relationships through clear communication and surpassing expectations.
Skilled in Microsoft Office Suite, documentation management, inventory control, data entry, and cross-functional collaboration.
Recognized for exceptional organizational abilities, demand for accuracy, and commitment to delivering outstanding results in fast-paced environments.
What I'm looking for
"ImPecKably Booked's" sole Bookkeeper seeks opportunities to leverage a menagerie of skills and experience, primarily customer-centric & quality assurance roles in addition to warehouse (Shipping, inventory, production), administrative/clerical, construction, restaurant & retail roles.
Experience
Intuit ProAdvisor, Bookkeeper
ImPecKably Booked
Jun 2026 – Present
Optimization of workflows through automation, organization and reconciliation using QuickBooks and other tools leading to maximized profits, reduced or improved use of capital, streamlined functionality, increased business exposure, and overall growth. Continuous improvement available with ongoing subscriptions in addition to one time or pe
riodic maintenance, consultative services, and options for automation. I provide comprehensive solutions and innovation that's customized based on the specific needs of each business and offer the flexibility that makes my services a must have in any successful business and access is available virtually as well as face to face. I can make a business Flow, Glow, and Grow when given the opportunity.
AnalysisEffective CommunicationIntegrityEnvisioning the endManifesting the vision
Electrical Assembler
Armstrong Staffing contracted by Kaori Thermal Industries
Feb 2026 – Jul 2026
• Assembled electrical components and systems according to technical specifications and quality standards.
• Performed inspections and testing to ensure product functionality and compliance requirements.
• Maintained safe work practices while meeting production deadlines and quality expectations.
• Collaborated with team members to improve workflow efficiency and production output.
Electrical AssemblyQuality AssuranceProduct Testing
Quality Assurance Lead/ Trainer
Warren Oil Company, Inc.
Nov 2019 – Nov 2022
• Developed and delivered comprehensive training programs covering quality assurance processes, safety procedures, and regulatory compliance.
• Partnered with production, logistics, and management teams to implement standardized quality procedures across departments.
• Maintained a perfect inspection record while creating training manuals and performance assessment tools.
• Coordinated shipping schedules, prepared shipment documentation, and maintained logistics records to ensure timely deliveries.
• Mentored and trained more than 20 employees, contributing to a culture of quality and continuous improvement that reduced product defects by 15%.
Quality AssuranceTraining DevelopmentLogistics Coordination
Merchandising Specialist
Books-A-Million
Nov 2007 – Jan 2009
• Maintained merchandising standards and product displays to maximize customer engagement and sales performance.
• Organized inventory and ensured accurate stock placement throughout the store.
• Assisted customers with product selection and provided excellent service.
MerchandisingInventory ManagementCustomer Service
Customer Service Sales/ SME
Citibank Call Center
Oct 2004 – Nov 2007
• Provided customer support and issue resolution for banking clients while consistently exceeding performance and quality metrics.
• Processed account transactions and POS authorizations while ensuring adherence to security and compliance requirements.
• Achieved high customer satisfaction ratings and contributed to team recognition for service excellence.
Customer SupportPOS AuthorizationCompliance
Inside Sales Account Executive
UPS Call Center
Mar 2003 – Oct 2004
• Managed a portfolio of national accounts, providing consultative support on shipping and supply chain solutions.
• Monitored account performance and assisted with service-level agreement management.
• Collaborated with operations teams to ensure seamless service delivery and resolve logistical challenges.
• Contributed to client retention and account growth through proactive customer relationship management.
Account ManagementShipping SolutionsSupply Chain
Education
UT-Martin/ Jackson State CC
Certified Phlebotomy Technician
2009 – 2010
Bennett College for Women
English
1999 – 2002
Certifications
Certified Phlebotomy Technician
National Healthcareer Association
Jan 2010 – No expiry
Skills
Time managementRespects confidentialityFollows instructionsLearns quicklyQuality AssuranceTeam playerSelf motivatedOrganizedMicrosoft Office fluentPressure proofFast pace friendlyAnalytically talentedProblem solvingCustomer serviceDatabase ManagementData EntryMulti-Line Phone SystemsDocumentation ManagementCalendar ManagementOffice Administration
Languages
Spanish (Limited working proficiency)English (Native or bilingual proficiency)
