About
Detail-oriented Virtual Assistant, Billing Specialist, and Customer Support Professional with over 10 years of experience supporting global clients in telecommunications, billing operations, customer service, and administrative support. Experienced in CRM management, Salesforce, data entry, invoice validation, calendar and email management, lead generation, and cross-functional collaboration.
Recognized as a Subject Matter Expert (SME) for training team members, resolving escalations, and improving operational processes. Seeking a remote role where strong organizational, communication, and problem-solving skills can contribute to business success.
What I'm looking for
Long term Remote role Opportunity
Experience
Real Estate Virtual Assistant
FuelPoint
Apr 2025 – Jul 2026
• Conducted lead generation and online research to identify qualified property owners.
• Performed skip tracing to obtain accurate contact information.
• Managed CRM records while maintaining accurate lead and client information.
• Made outbound calls to property owners and documented conversations.
• Assisted with client communication and transaction coordination.
• Maintained organized databases and ensured data accuracy.
Lead GenerationCRM ManagementSkip Tracing
Billing Subject Matter Expert
Infosys BPM – AT&T
May 2017 – Dec 2024
• Investigated and resolved complex billing discrepancies.
• Validated invoices and maintained customer billing accuracy.
• Processed tax exemption requests and account updates.
• Managed escalated billing cases and ensured timely resolution.
• Trained and mentored new team members as Subject Matter Expert.
• Collaborated with multiple departments to improve billing processes.
• Maintained high productivity while meeting strict service-level agreements.
Key Achievement
• Promoted to Subject Matter Expert based on performance and leadership.
• Selected as a potential Team Leader due to operational excellence and coaching ability.
Billing SupportInvoice ValidationEscalation ManagementOrder ProcessingCRM ManagementCustomer Service
Customer Service Representative
Infosys BPM – Cisco
Jun 2014 – Apr 2017
• Assisted customers with inbound phone inquiries.
• Created and managed support tickets.
• Routed customer concerns to appropriate departments.
• Delivered excellent customer service while meeting quality metrics.
Customer SupportTicketing SystemsPhone Support
Education
Multimedia Arts University of Makati
Bachelor of Arts · Organizational Communication
Skills
Attention to DetailRemote CollaborationTime ManagementClient CommunicationQuality AssuranceTeam TrainingEscalation ManagementOrder ProcessingLead GenerationGoogle WorkspaceMicrosoft Office 365SalesforceCRM ManagementData EntryInvoice ValidationBilling SupportCustomer SupportEmail ManagementCalendar Management
Languages
English (Full professional proficiency)
